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The Role
- Permanent
- Full Time
Role Summary
The Branch Manager, internally known as Insite Manager is a pivotal on-site leader responsible for the seamless delivery of the customer contract at a major aerospace organisation based in Wakefield. As the dedicated Rubix representative on site, you will manage day-to-day operations, ensure exceptional service delivery, and act as the trusted point of contact for the customer.
Reporting to the Regional Insite Manager, you will oversee all aspects of on-site performance, including inventory management, service excellence, continuous improvement and the achievement of contractual KPIs. This role blends operational leadership, customer relationship management, commercial awareness and problem-solving to drive value and strengthen our partnership with the customer.
Key Responsibilities
Customer Relationship Management
- Oversee the daily execution of the contract, ensuring compliance with service level agreements and contractual customer requirements.
- Act as the primary day-to-day contact for the customer.
- Build strong relationships with stakeholders across the site.
- Develop trust and credibility through responsive service and problem resolution.
- Attend engineering meetings and support operational discussions.
Operational Management
- Manage the on-site supply solution and ensure smooth day-to-day operation.
- Monitor and replenish stock cabinets and vending solutions across the site.
- Process customer orders and coordinate product deliveries.
- Ensure critical stock availability and minimise operational downtime.
Commercial & Financial Management
- Responsible for delivering the sales and margin budget whilst identifying opportunities to increase product penetration and service utilisation.
- Ability to accurately forecast weekly against budget.
- Collaborate with the Product Business Units to offer tailored solutions that deliver the best value to the customer.
- Source products and services while maintaining margin awareness.
- Prepare quotations and negotiate pricing where appropriate. xgikmsk
- Responsible for the account profitability and commercial performance.
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Branch Manager (Insite Manager) in Lofthouse employer: Rubix
Rubix Industrial Services Company is an exceptional employer that prioritises employee growth and inclusivity, fostering a collaborative environment where diverse perspectives are valued. Located in Broughton, we offer our Stores & Inventory Managers the opportunity to make a meaningful impact on our customers' operations while enjoying a supportive work culture and comprehensive benefits that enhance both personal and professional development.
