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- Tasks: Lead a dynamic team, drive business growth, and deliver exceptional customer service.
- Company: Join Rubix, a market leader in industrial distribution with a commitment to innovation.
- Benefits: Enjoy competitive salary, flexible working, private medical insurance, and leadership training.
- Why this job: Shape your career in a vibrant environment that values trust, openness, and diverse perspectives.
- Qualifications: Experience in B2B services, strong communication skills, and knowledge of sales order processing required.
- Other info: Diversity is key; we encourage applicants from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
Want to create industry-leading change and grow your career? Were looking for a dynamic Branch Business Manager to join our bespoke Customer Hub based in Wolverhampton. This is a varied role with plenty of room to make it your own. As well as delivering an exceptional standard of service to customers, youll be responsible for driving new business growth. Who we are We started with an ambition to disrupt the traditional model of European industrial distribution, and a commitment to doing things differently for our colleagues and customers. Today, we are the clear market leader with a presence in 22 markets and sales of €3bn in 2022. Our customers include some of the biggest names in manufacturing, the SMEs that form the backbone of industry and everything in-between. More than a mover of boxes, we use our specialist knowledge and technical expertise to deliver products and services that keep production lines moving. Right now, there are 9,000 of us and counting. Weve disrupted and we have grown, but were not finished yet. The Role Due to promotion this key Management role has become available, taking charge of the rapidly growing Rubix Customer Hub based at our Wolverhampton National Distribution Centre. Our Customer Hub is a bespoke operation, processing and reconciling orders from 6 major national contracts, many of them household names. Its a vibrant atmosphere with 23 team members operating multiple ways of working and processes. Largely dealing with internal customers on our customers sites the ability to drive large volumes of work with a personal touch is key As Hub Branch Business Manager, you will drive productivity, growth and profit improvement in the management of contractual spend and be responsible for the consistent delivery of products to meet customer contractual KPIs. You will, ideally, be from an Industrial/Engineering background and will have strong communication and people management skills to help drive the continued successful execution of our business strategy. To be successful as the Hub Branch Business Manager you will have: A proven track record in the business-to-business services preferably in the management of large customer service teams showing an operating knowledge of both sales and operations. Analytical, process and system biased, you should be able to recognise opportunities for refinement and consolidation within the operation Experience of managing a Customer Service Hub operation would certainly be advantageous Strong knowledge of Sales Order Processing systems is a prerequisite The ability to use basic software to analyse, spot trends in performance and implement new ways of working Management of teams including recruitment, training, development, motivation and performance management Profit and cost centre management accountability. Customer relationship management experience and a strong customer service ethos. Demonstrate knowledge and experience of profit engineering contracts and services. An effective working style to ensure strong and collaborative relationships exist within other business functions – which is key to the success within our matrix organisation. Demonstrate good interpersonal and communication skills An individual who will gain credibility and win respect across the organisation. Confidence with a drive to challenge and develop the performance to the next level. We offer Weve built an environment based on trust, openness, and kindness, where different perspectives can thrive. We value your initiative: in turn we offer autonomy, flexibility, and the chance to shape your career. As well as A Highly competitive base salary Car or Car Allowance Private Medical Insurance Pension Scheme Well support you with: Flexible working Industry-leading training through the Rubix Academy Leadership opportunities Mentoring Apply now! Diversity is hugely important to us at Rubix. We celebrate our differences and encourage people of all backgrounds to apply. Were committed to providing a barrier-free recruitment process. Please contact our HR team if you require any accessibility adjustments, and well work with you to meet your needs. TPBN1_UKTJ
Branch Business Manager employer: Rubix
Contact Detail:
Rubix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Business Manager
✨Tip Number 1
Familiarize yourself with the specific needs of the Rubix Customer Hub. Research the major national contracts they handle and understand the key performance indicators (KPIs) that are crucial for success in this role.
✨Tip Number 2
Highlight your experience in managing customer service teams, especially in a B2B environment. Be prepared to discuss specific examples of how you've driven productivity and growth in previous roles.
✨Tip Number 3
Showcase your analytical skills by preparing to discuss how you've used data to identify trends and implement improvements in past operations. This will demonstrate your ability to refine processes effectively.
✨Tip Number 4
Emphasize your interpersonal and communication skills. Be ready to share instances where you've built strong relationships across different business functions, as collaboration is key in a matrix organization like Rubix.
We think you need these skills to ace Branch Business Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Branch Business Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in business-to-business services, customer service management, and any analytical skills you possess. Use specific examples that demonstrate your ability to drive productivity and manage teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of their commitment to disruption in the industrial distribution sector and how you can contribute to their growth.
Highlight Your Achievements: In both your CV and cover letter, emphasize your achievements in previous roles, particularly those related to managing customer service teams, driving sales, and improving operational processes. Use metrics where possible to quantify your success.
How to prepare for a job interview at Rubix
✨Showcase Your Leadership Skills
As a Branch Business Manager, you'll be leading a team. Be prepared to discuss your previous experiences in managing teams, including recruitment, training, and performance management. Highlight specific examples where you successfully motivated your team to achieve goals.
✨Demonstrate Analytical Thinking
The role requires strong analytical skills. Be ready to talk about how you've used data to identify trends and improve processes in past roles. Prepare examples of how you've implemented changes based on your analysis to drive productivity and growth.
✨Understand Customer Relationship Management
Customer service is key in this position. Share your experiences in managing customer relationships and how you've ensured high levels of customer satisfaction. Discuss any strategies you've employed to maintain and enhance these relationships.
✨Familiarize Yourself with Sales Order Processing Systems
Knowledge of sales order processing systems is crucial. If you have experience with specific systems, mention them during the interview. If not, research common systems used in the industry and be prepared to discuss how you would quickly adapt to new software.
