The Role
- Permanent
- Full Time
Matrix Tooling is looking for an organised, customer-focused Sales and Purchasing Administrator to support our sales and supply operations. You'll be the go‑to contact for customers and suppliers, keeping orders moving from quotation through to delivery. Working closely with our Sales Engineers, you'll handle everything from enquiries and order processing to after‑sales care and the smooth running of key customers' tool vending machines. It's a varied role for someone who enjoys being busy, solving problems and building strong working relationships.
Key Responsibilities
- Handle customer and supplier enquiries by telephone and email, liaising closely with Matrix Sales Engineers
- Process customer orders and quotations accurately, with commercial awareness of product profit margins
- Raise and process purchase orders by email, EDI and online portals, and manage supplier PO acknowledgements and queries
- Act as the main point of contact for key customer accounts, providing excellent after‑sales care
- Process orders from customer tool vending (ATD) machines and manage key customers' ATD machines so they run efficiently
- Handle customer credits and supplier returns
- Book goods in and out, and scan supplier delivery notes to keep records accurate and up to date
Key Skills And Experience
- Previous experience in a sales administration, purchasing or customer service role
- Confident, professional telephone manner and clear written communication
- Strong attention to detail and accuracy when processing orders, quotations and paperwork
- Good commercial awareness, with an understanding of pricing and profit margins
- Excellent organisational skills and the ability to manage a varied workload and prioritise effectively
- Comfortable with IT systems, including order processing software, EDI and online ordering portals
- A proactive, problem-solving approach to customer and supplier queries
- Experience in an engineering, tooling or industrial supply environment would be an advantage
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Sales & Purchase Administrator employer: Rubix UKII
Rubix Industrial Services is an exceptional employer that prioritises employee development and fosters a collaborative work culture. With a focus on achieving sales and service excellence, employees benefit from comprehensive training opportunities and a supportive environment that encourages innovation and teamwork. Located in a dynamic industry, this role offers the chance to make a significant impact while enjoying a balanced work-life schedule.
