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- Tasks: Lead customer operations, ensuring exceptional service and optimising supply chain efficiency.
- Company: Join ERIKS UK&I, a Rubix Company, powering industry from the inside out.
- Benefits: Enjoy 25 days annual leave, health support, and a competitive salary.
- Why this job: Make a meaningful impact while building strong relationships with customers.
- Qualifications: Experience in customer relations and a background in engineering is essential.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 40000 - 50000 £ per year.
Join ERIKS UK&I, a Rubix Company InSite Division. Our InSite teams are based directly on-site with our customers, playing a critical role in managing and optimising the industrial supply chain. We ensure the right engineering components, MRO products, and services are always on hand, helping reduce downtime, improve efficiency, and keep industry running smoothly. We’re trusted supply chain experts who support operational success from within.
The Customer Operations Manager is a critical leader within the InSites and is responsible for overseeing the day-to-day execution of the customer contract, delivering exceptional service and stores management excellence.
Responsibilities:- Serve as the primary face of the InSite operation, building and maintaining strong relationships with key customer stakeholders.
- Act as the first point of contact for escalated risks and low-level issue resolution, ensuring timely and satisfactory outcomes.
- Provide Procurement for the customers engineering team.
- Ensure compliance with service level agreements and contractual customer requirements.
- Implement and monitor processes that enhance operational efficiency and accuracy in stores management.
- Take ownership of delivering and reporting contractual KPIs, ensuring performance metrics are met or exceeded.
- Manage the InSite budget with commercial responsibility for revenue and margin growth.
- Leverage tools and resources to identify opportunities for increasing profitability.
- Collaborate with the Product Business Units to offer tailored solutions that deliver the best value to the customer.
- Identify opportunities to introduce value added services and initiatives that benefit the customer and support ERIKS, a Rubix company growth.
- Collaborate with cross-functional teams and Product Business Units to align solutions with customer needs.
Mon - Fri: 08.00 - 17.00
Total Hours: 40
Breaks: 60 mins
- Experience in handling customer inquiries, resolving issues, and offering tailored solutions to meet customer goals.
- Proven experience in managing customer relationships, with a strong focus on providing excellent service, addressing client needs, and maintaining long-term partnerships.
- Background in an Engineering role is essential.
- Leadership and people management.
- Operational expertise.
- KPI Management.
- Continuous Improvement.
- Collaboration.
- HSEQ knowledge.
- Full UK/Ireland Driving Licence Required.
Alongside a competitive salary, our benefits package is designed to support your career, wellbeing, and life beyond work:
- 25 days’ annual leave + bank holidays.
- Option to buy up to 5 extra days.
- 1 paid wellbeing day per year.
- Comprehensive Employee Assistance Programme with 24/7 emotional, financial, and legal support.
- Virtual GP access, counselling, nutrition & fitness coaching, physiotherapy.
- Medical second opinions, lifestyle coaching, and wellness discounts.
- Company sick pay from day one.
- Contributory pension scheme.
- Group income protection (after qualifying period).
- Life assurance.
- Company car or allowance.
- Cycle to Work scheme.
- Enhanced Maternity, Paternity & Adoption leave.
- Fertility leave and support.
Customer Operations Manager in Rotherham employer: Rubix UKII
Contact Detail:
Rubix UKII Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager in Rotherham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your problem-solving skills! As a Customer Operations Manager, you’ll need to tackle issues head-on. Use mock interviews to demonstrate how you’d handle customer inquiries and resolve conflicts effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at ERIKS UK&I.
We think you need these skills to ace Customer Operations Manager in Rotherham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer operations and relationship management. We want to see how your skills align with our needs at ERIKS UK&I!
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their ability to resolve issues and improve processes!
Highlight Team Collaboration: Since we value teamwork, mention any experiences where you’ve worked closely with cross-functional teams. Show us how you can contribute to our inclusive environment and help us deliver tailored solutions.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Rubix UKII
✨Know Your Customer Operations
Before the interview, dive deep into understanding customer operations and supply chain management. Familiarise yourself with ERIKS UK&I's services and how they optimise industrial supply chains. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Problem-Solving Skills
Prepare specific examples of how you've successfully resolved customer issues in the past. Highlight your ability to act as a first point of contact for escalated risks and how you ensured timely outcomes. This will illustrate your capability to handle challenges effectively.
✨Emphasise Relationship Building
Since the role involves building strong relationships with key stakeholders, be ready to discuss your experience in managing customer relationships. Share stories that showcase your ability to maintain long-term partnerships and provide excellent service tailored to client needs.
✨Understand KPIs and Operational Efficiency
Brush up on your knowledge of KPIs and how they relate to operational efficiency. Be prepared to discuss how you've implemented processes that enhance accuracy and performance metrics in previous roles. This will show that you can take ownership of delivering and reporting on contractual KPIs.