At a Glance
- Tasks: Lead customer operations, ensuring exceptional service and optimising supply chain efficiency.
- Company: Join Rubix Industrial Services, a trusted partner in industrial supply chain management.
- Benefits: Competitive salary, inclusive team environment, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and collaboration.
- Why this job: Make a meaningful impact by solving problems and building strong customer relationships.
- Qualifications: Experience in customer service, engineering background, and leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Join Rubix Industrial Services InSite Division, playing a critical role in managing and optimising the industrial supply chain. We ensure the right engineering components, MRO products, and services are always on hand, helping reduce downtime, improve efficiency, and keep industry running smoothly.
The Customer Operations Manager is a critical leader within the InSites and is responsible for overseeing the day-to-day execution of the customer contract, delivering exceptional service and stores management excellence.
- Serve as the primary face of the InSite operation, building and maintaining strong relationships with key customer stakeholders.
- Act as the first point of contact for escalated risks and low-level issue resolution, ensuring timely and satisfactory outcomes.
- Provide Procurement for the customers engineering team.
- Ensure compliance with service level agreements and contractual customer requirements.
- Implement and monitor processes that enhance operational efficiency and accuracy in stores management.
- Take ownership of delivering and reporting contractual KPIs, ensuring performance metrics are met or exceeded.
- Manage the InSite budget with commercial responsibility for revenue and margin growth.
- Leverage tools and resources to identify opportunities for increasing profitability.
- Collaborate with the Product Business Units to offer tailored solutions that deliver the best value to the customer.
- Identify opportunities to introduce value added services and initiatives that benefit the customer and support Rubix Industrial Services growth.
- Collaborate with cross-functional teams and Product Business Units to align solutions with customer needs.
Key Skills, Experience & Requirements:
- Experience in handling customer inquiries, resolving issues, and offering tailored solutions to meet customer goals.
- Proven experience in managing customer relationships, with a strong focus on providing excellent service, addressing client needs, and maintaining long-term partnerships.
- Background in an Engineering role is essential.
- Leadership and people management.
- Operational expertise.
- KPI Management.
- Continuous Improvement.
- Collaboration.
- HSEQ knowledge.
- Full UK/Ireland Driving Licence Required.
Customer Operations Manager in Nuneaton employer: Rubix UKII
Rubix Industrial Services is an exceptional employer that prioritises employee growth and development within a collaborative and inclusive work culture. Located in Nuneaton, our Customer Operations Manager role offers the opportunity to lead impactful projects while building strong relationships with key stakeholders, all within a supportive environment that values diverse perspectives and innovative solutions. With a focus on operational excellence and tailored customer service, we empower our team members to make meaningful contributions to the industrial supply chain.
