At a Glance
- Tasks: Lead a dynamic sales team to deliver exceptional customer service and achieve sales targets.
- Company: Join Rubix Industrial Services, a leader in industrial solutions with a collaborative culture.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Enjoy a vibrant workplace with regular feedback and coaching for career development.
- Why this job: Make a real impact by enhancing customer experiences in a fast-paced setting.
- Qualifications: Experience in customer relationships and team leadership; positive attitude essential.
The predicted salary is between 30000 - 40000 £ per year.
At Rubix Industrial Services, our Sales Offices are the frontline of our business, where expert knowledge meets exceptional customer service. Acting as a vital hub between our customers, suppliers, and internal teams, the Sales Offices ensure the smooth delivery of products, engineering services, and solutions that keep industry moving. Whether it's providing expert advice, processing orders efficiently, or coordinating solutions that meet our customers’ unique needs, our Sales Offices play a crucial role in delivering the exceptional service Rubix Industrial Services is known for.
We work closely with our field sales, engineering, and supply chain teams to keep industry moving. If you're driven by delivering great customer experiences, thrive in a fast-paced environment, and enjoy being part of a collaborative, customer-focused team, then this is your opportunity to make a difference at Rubix Industrial Services.
Location: Kings Lynn
About The Role
- Assist the Sales & Service Manager in leading the sales office team to achieve sales and margin targets whilst ensuring that our service levels and responsiveness meet the contractual obligations and customer expectations to enable securing long-term commitments.
- Take a leading role in health & safety discussions, improvement opportunities and training.
- Drive improvements to the ETO conversion.
- Ensure Golden Hour phone calls are made at the right time, to the right customers with the correct message.
- Monitor Golden Hour call quality and provide feedback when necessary.
- Communicate in a compelling way to all internal and external stakeholders.
- Assist the sales & service manager in the production and delivery of a full monthly sales office review, to include financial and pricing performance.
- Ensure the entire team are working with, supporting and connecting with the external sales team. Regular communication is critical to drive the collaboration required for success.
- Help drive a coaching culture and ensure all staff receive a regular 1-2-1 feedback session to discuss/improve performance.
Working Hours
08:30 - 17:00 – Monday to Friday
1 hour break
37.5 hours per week
Key Skills, Experience & Requirements
- Experience in building and sustaining long term customer relationships
- Experience in leadership with the ability to motivate and inspire a team
- Industry and market experience (Preferred)
- Positive attitude towards achievement of company goals
- The ability to match selling style to the customer's needs & preferences.
- Promote a best practice culture within the team to encourage a learning environment
- Review of team performance using established processes
- Proficient user of Microsoft 365
- Strong commercial acumen
- Effective communicator
Sales & Service Office Lead - Customer Growth & Ops in King's Lynn employer: Rubix UKII
Rubix Industrial Services is an exceptional employer that prioritises employee growth and development within a collaborative and customer-focused work culture. Located in Kings Lynn, we offer a dynamic environment where team members are encouraged to thrive through continuous training, regular feedback, and a strong emphasis on health and safety. Join us to be part of a dedicated team that not only drives industry forward but also values your contributions and fosters long-term career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Service Office Lead - Customer Growth & Ops in King's Lynn
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. The more connections you make, the better your chances of landing that Sales & Service Office Lead role.
✨Tip Number 2
Practice your pitch! When you get that interview, be ready to showcase your experience in building customer relationships and leading teams. Use real examples to demonstrate how you've motivated others and achieved targets. We want to see your passion for delivering exceptional service!
✨Tip Number 3
Research Rubix Industrial Services inside out. Understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their collaborative team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us at Rubix and contributing to our mission of keeping industry moving.
We think you need these skills to ace Sales & Service Office Lead - Customer Growth & Ops in King's Lynn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Sales & Service Office Lead. Highlight your experience in customer relationships and leadership, and don’t forget to mention any relevant industry knowledge. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering exceptional customer service and how you thrive in fast-paced environments. Show us your personality and let us know why you’re the perfect fit for Rubix Industrial Services.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to meet sales targets and improve service levels. Numbers speak volumes, so if you’ve led a team to success or improved processes, make sure we know about it!
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your journey with Rubix started!
How to prepare for a job interview at Rubix UKII
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Rubix Industrial Services values exceptional customer service, so be ready to share specific examples of how you've built and maintained long-term customer relationships in the past.
✨Show Off Your Leadership Skills
Since this role involves leading a team, think about times when you've motivated or inspired others. Prepare to discuss your leadership style and how you can foster a coaching culture within the team to drive performance.
✨Be Ready for the Golden Hour
Understand the importance of the 'Golden Hour' calls mentioned in the job description. Think about how you would ensure these calls are made effectively and what strategies you would use to monitor and improve call quality.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and compellingly, especially when discussing how you would connect with both internal teams and external stakeholders to drive collaboration.
