At a Glance
- Tasks: Lead a dynamic team and manage customer relationships to drive revenue growth.
- Company: Join a growing company in the industrial machinery sector with a supportive culture.
- Benefits: Full training provided, competitive salary, and opportunities for career advancement.
- Other info: Exciting role with potential for personal and professional growth.
- Why this job: Make a real impact by improving customer service and driving business success.
- Qualifications: Background in manufacturing or trade is a plus, but not essential.
The predicted salary is between 36000 - 60000 £ per year.
Role Summary
The Branch Manager, internally known as Insite Manager, is a pivotal on‑site leader responsible for the seamless delivery of the customer contract at a major aerospace organisation based in Cardiff. As the dedicated Rubix representative on site, you will manage day‑to‑day operations, ensure exceptional service delivery, and act as the trusted point of contact for the customer.
Position: Permanent, Full Time
Key Responsibilities
Customer Relationship Management
Oversee the daily execution of the contract, ensuring compliance with service level agreements and contractual customer requirements. Act as the primary day‑to‑day contact for the customer. Build strong relationships with stakeholders across the site. Develop trust and credibility through responsive service and problem resolution. Attend engineering meetings and support operational discussions.
Operational Management
Manage the on‑site supply solution and ensure smooth day‑to‑day operation. Monitor and replenish stock cabinets and vending solutions across the site. Process customer orders and coordinate product deliveries. Ensure critical stock availability and minimise operational downtime.
Commercial & Financial Management
Responsible for delivering the sales and margin budget whilst identifying opportunities to increase product penetration and service utilisation. Accurately forecast weekly against budget. Collaborate with the Product Business Units to offer tailored solutions that deliver the best value to the customer. Source products and services while maintaining margin awareness. Prepare quotations and negotiate pricing where appropriate. Responsible for the account profitability and commercial performance.
Problem Solving & Continuous Improvement
Respond to customer issues and coordinate effective solutions. Work with suppliers, internal teams and engineering specialists to resolve challenges. Identify cost‑saving opportunities and process improvements. Support initiatives such as maintenance solutions, repair services, engineering surveys and efficiency projects.
Performance & Compliance
Deliver against contractual KPIs and service level expectations. Maintain accurate reporting and operational records. Promote a strong health and safety culture. Identify and report potential safety concerns and operational risks.
Ideal Candidate Profile
Essential
- Experience within a manufacturing, engineering, industrial or MRO environment.
- Strong customer‑facing and stakeholder management skills.
- Experience working independently and taking ownership of operational activities.
- Commercial awareness with an understanding of pricing, margins and profitability.
- Strong organisational and problem‑solving abilities.
- Exposure to P&L responsibility, budgeting or commercial decision‑making.
- Confident communicator capable of influencing decisions and building relationships.
- Full UK Driving Licence.
Desirable
- Previous experience in operations management, engineering stores, manufacturing support, branch management or account management.
- Knowledge of Kerridge K8 or similar ERP systems.
- MRO (Maintenance, Repairs & Overhaul) Product Knowledge.
- Experience supporting maintenance, repair and operational activities within manufacturing environments.
What Success Looks Like
The successful candidate will become a trusted extension of the customer’s team, ensuring products and services are delivered efficiently, operational issues are resolved quickly, stock availability is maintained, and opportunities for growth and continuous improvement are consistently identified. This role would suit someone who enjoys autonomy, thrives in a customer‑facing environment and has the confidence to take ownership of a strategically important site.
Branch Manager (Insite Manager) employer: Rubix UKII
At Rubix, we pride ourselves on being an excellent employer, offering a vibrant work culture that fosters collaboration and innovation. As a Branch Manager in London, you will benefit from comprehensive training, opportunities for professional growth, and the chance to make a significant impact within a dynamic team dedicated to customer success. Our commitment to employee development and a supportive environment makes Rubix a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager (Insite Manager)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential colleagues or mentors. Building relationships can open doors that you didn’t even know existed.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in manufacturing and MRO. This will help you tailor your answers and show that you’re genuinely interested in the role. Plus, it’ll give you confidence when discussing how you can contribute to their success.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your ability to build relationships and identify opportunities for growth, as these are key skills for the Branch Manager role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you that Branch Manager position!
We think you need these skills to ace Branch Manager (Insite Manager)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Branch Manager role. Highlight any relevant experience in manufacturing or trade counter environments, even if it’s just a small part of your career.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Insite Manager position. Mention your ability to build relationships and your commercial acumen, as these are key for the role.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive revenue growth and improve margins. Numbers speak volumes, so don’t shy away from sharing quantifiable results!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Rubix!
How to prepare for a job interview at Rubix UKII
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Branch Manager. Familiarise yourself with stores management processes and how they relate to customer service. This will help you speak confidently about how you can contribute to the team.
✨Build Relationships
Since the role involves developing relationships with stakeholders, think of examples from your past experiences where you've successfully built rapport. Be ready to discuss how you can apply those skills in this new position.
✨Show Your Commercial Acumen
Prepare to discuss how you've identified opportunities for revenue growth or cost savings in previous roles. Think of specific instances where your commercial insight made a difference, as this will demonstrate your suitability for the role.
✨Ask Smart Questions
At the end of the interview, have a few insightful questions ready. Ask about the company's approach to supplier negotiations or how they measure success in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
