Warehouse Assistant/Driver

PURPOSE OF ROLE: The Warehouse Assistant plays a pivotal role in the overall efficiency and effectiveness of the warehouse operations. The primary purpose of this role is to ensure the seamless flow of goods within the warehouse, from their arrival to their dispatch, while maintaining accuracy, organization, and safety.

Role Requirements

• Receiving: Identify from where the shipment is coming (Branch, customer or supplier), what type of stock order is being received (Customer Return, Inter Company Transfer Order, Local Order or International Order) and what the destination of the stock is intended for (Richmond Park or another branch/location). Receipted stock needs to be placed physically in the storage location for the specific warehouse (Lighting, Energy, Utilities, Residential, Platform, SUS, etc). Report any damaged, short supplied, and over supplied stock (Discrepancies) to direct supervisor and Procurement (if from supplier). This should also be captured on the respective reports. Discrepancies should be listed on the specific documentation as and when it was noted. Necessary checks and confirmations should be done to ensure accurate reporting. The discrepancy paperwork should be handed over to the Receiving Supervisor at the end of each day for submission. Discrepancies should be followed up with the procurement team or sending branch as to be resolved/cleared within 5 days after submission. After feedback is received, necessary steps should be taken as to ensure stock accuracy is being maintained.
• Storage: Receipted stock needs to be placed physically in the storage location for the specific warehouse (Lighting, Energy, Utilities, Residential, Platform, SUS, etc). Items to be packaged in a manner to reduce damages during storage and transport. This should be in support of the company policies and promote good H&S practices. Ensure the secure loading and unloading of products to prevent damage during loading, transportation, and off-loading.
• Order Fulfilment: All damaged stock needs to be removed from the shelf and involve stock control to take the correct steps as put out in the SOP. Identify where the shipment is going to (Branch, customer or supplier), what type of stock order is being sent (Customer order or replacement, Inter Company Transfer Order, Local Order or International Order) and what the destination of the stock is intended for (Department in Richmond Park or another branch/location). Plan daily activities as to uphold delivery commitments, necessitating regular collaboration with supporting teams and departments.
• Packaging: Items to be packaged in a manner to reduce damages during storage and transport. It should also be presentable as not to tarnish the company’s image. All loose items that do not have a label should be labelled as per SOP.
• Dispatch: Ensure that all deliveries are coordinated in such a manner to support the company’s objectives. Transportation quotes should be managed in a manner to ensure that timely deliveries are made within company planned budget. All PODs of the previous day to be scanned on system before COB. Scrutinise each delivery as to ensure that the delivery address and contact person/number is correct. Should anything be wrong, report it to the originating salesperson to correct before attempting delivery. Liaise with dispatch controller before delivery takes place to ensure the right equipment is present to conform to delivery expectations.
• Documentation: When processing instruction, make sure to note the quantity and quality of the units being picked. Should there be any discrepancies present, ask for assistance from the stock controller and advise your supervisor. This needs to be signed off by supervisor. All documentation to be stored as per company SOP. All documentation should always have two signatures on it: one signature of the person handing over the stock and one signature of the person receiving the stock.
• Health & Safety: Review, implement, and enforce health and safety policies and procedures for warehouse and transportation activities as per company policy. Conduct regular safety audits and inspections to identify and mitigate potential hazards. Arrange training for warehouse and transportation staff on safety protocols and best practices. This includes valid forklift/reach truck licenses, drivers’ licenses, first aider certifications, etc. Conduct pre-trip and post-trip inspections of the vehicle to ensure roadworthiness. Safely operate company vehicles in compliance with traffic laws and regulations.
• Computer Literacy/Systems: Intermediate proficiency in Windows and the MS Office suite.
• Knowledge, Education, Skills & Experience: At minimum, Matric/NQF 4 level qualification, Warehouse experience 2+ years, Deliveries 2+ years, Fleet and Contract Management 2+ years, Driver's Licence Code EC.
• Personality Characteristics: Focused, Trustworthy, Caring, Detail-oriented.