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For Companies At a Glance
- Tasks: Help customers with their queries and solve technical issues daily.
- Company: Join a cutting-edge accountancy software company recognised as one of the best places to work.
- Benefits: Enjoy flexible working, private medical insurance, and a share scheme.
- Why this job: Be part of a rapidly growing team making a real impact in the tech world.
- Qualifications: Experience in customer support and finance software is essential.
- Other info: Submit your CV in Word format for a speedy application process.
The predicted salary is between 24000 - 36000 £ per year.
As a Technical Support Advisor within this revolutionary accountancy software company your primary duty will be to respond to customer queries and requests. You will be required to gather information on each support request, determine the root cause and devise solutions to resolve the query within the SLA parameters. You will also manage the flow of incoming support requests, assess them and decide to escalate where necessary.
Background & Benefits
Rubicon's client is revolutionising accountancy software creating a state of the art 'next-generation' system that offers rapid implementation and higher levels of self service at customer level. Boasting the accolade of Sunday Times Best Places to Work 2024, they have also just secured £25 million in investment and are rapidly growing.
As Technical Support Advisor, you will also benefit from:
- Company share scheme
- Private Medical Insurance
- 25 days holiday plus bank
- Quarterly profit related bonus
- Hybrid/flexible working
- Progression
Responsibilities
- Manage inbound queries (telephone and email), triaging and prioritising accordingly
- Record and manage all tickets using the company's ticketing software
- Diagnosing, resolving and triaging technical issues
- Escalating issues where necessary
- Guide the company's clients in optimising their processes through best practice
- Delivering excellent front-line service wherever possible
- Collaborate with implementation consultants to help resolve system queries
Skills & Experience Required
- Experience working in a customer support environment
- Experience supporting Finance Software
- Excellent verbal and communication skills
- Self-motivated with the ability to prioritise and meet deadlines
- Demonstrates stability, reliability, continuity, flexibility and adaptability
- Team player
Interested? To be considered for this Technical Support Advisor opportunity or for more information, submit your CV to Amber at Rubicon by applying directly to this advert. Our team at Rubicon reviews every application. Please ensure your CV is submitted in Microsoft Word. If sent as PDF it will cause delays.
Technical Support Advisor employer: Rubicon Recruitment
Contact Detail:
Rubicon Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor
✨Tip Number 1
Familiarise yourself with the specific accountancy software that the company offers. Understanding its features and common issues will help you demonstrate your technical knowledge during the interview.
✨Tip Number 2
Brush up on your customer service skills, especially in a technical support context. Be prepared to discuss how you've successfully resolved customer queries in the past, as this will show your ability to handle similar situations.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and the specific challenges faced in the Technical Support Advisor role.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving skills. Think of examples where you've diagnosed and resolved technical issues under pressure, as this will highlight your suitability for the role.
We think you need these skills to ace Technical Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and finance software. Use keywords from the job description to demonstrate that you meet the specific requirements of the Technical Support Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're passionate about providing excellent customer service. Mention any experience you have with technical issues and how you've successfully resolved them in the past.
Showcase Relevant Skills: In your application, emphasise your ability to prioritise tasks, work under pressure, and collaborate with teams. Provide examples of how you've demonstrated these skills in previous roles, especially in a technical support environment.
Follow Application Instructions: Ensure you submit your CV in Microsoft Word format as specified in the job advert. Double-check that all required documents are included and that your application is free from errors before hitting send.
How to prepare for a job interview at Rubicon Recruitment
✨Showcase Your Customer Support Experience
Make sure to highlight your previous experience in customer support, especially if you've worked with finance software. Be ready to share specific examples of how you've successfully resolved customer queries and improved their experience.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you approach diagnosing and resolving technical issues. Think of a few scenarios where you identified the root cause of a problem and how you devised a solution within a tight timeframe.
✨Communicate Clearly and Effectively
Since excellent verbal and communication skills are crucial for this role, practice articulating your thoughts clearly. You might be asked to explain complex technical concepts, so ensure you can do this in a way that's easy for anyone to understand.
✨Emphasise Team Collaboration
This role involves working closely with implementation consultants and other team members. Be prepared to discuss how you’ve collaborated with others in the past to resolve issues and improve processes, showcasing your ability to be a team player.
