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- Tasks: Lead the product lifecycle and manage technical support for innovative sports tech.
- Company: Join a rapidly growing sport technology business focused on cutting-edge solutions.
- Benefits: Enjoy flexible working, travel opportunities, and influence over product strategy.
- Why this job: Be part of a collaborative team impacting elite sports and global clients.
- Qualifications: Experience in technical support for hardware-software products is essential.
- Other info: Opportunity to represent the company at innovation forums and work with exciting technologies.
The predicted salary is between 36000 - 60000 £ per year.
Product Support Manager | Poole | Office-based (with flexibility) | £45,000 Are you a technically astute leader looking for that next step in your professional career? Rubicon are exclusively partnering with a rapidly growing , innovative sport technology business who are looking for an ambitious Product Support Manager to serve as the critical link across multiple teams inlcuding tecnical support, engineering and design. As Product Support Manager, you will benefit from: Autonomy to lead the full product lifecycle of cutting-edge embedded systems A collaborative environment working across engineering, operations, and commercial teams Exposure to global clients and elite sports organisations Opportunities to travel and represent the company at innovation forums A flexible working model with out-of-hours support rotation Influence over product strategy, roadmaps, and continuous improvement As Product Support Manager, your responsibilities will include: Leading the lifecycle of hardware-software products, from ideation to field support Acting as the primary escalation point for technical issues Managing the global technical support framework and ticketing system (Jira) Coordinating cross-functional teams to ensure product performance and reliability Overseeing documentation, diagnostics, and commissioning processes Driving product improvements through customer feedback and performance data As Product Support Manager, your experience will include: Previous experience within a technical support for integrated hardware-software products Background in embedded systems, electronics, or related fields would be desirable Experience managing support processes, triage systems, and escalation protocols Familiarity with platforms such as Arduino, Raspberry Pi, Qt, and Linux Excellent communication and stakeholder management skills If you\’re ready to take the next step in your career, we\’d love to hear from you. Apply today with an up-to-date CV or call Ellie for more information
Product Support Manager employer: Rubicon Recruitment
Contact Detail:
Rubicon Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Manager
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Arduino and Raspberry Pi. Being able to discuss these platforms confidently during your interview will demonstrate your technical knowledge and enthusiasm for the role.
✨Tip Number 2
Prepare examples of how you've successfully managed cross-functional teams in the past. Highlighting your experience in coordinating between technical support, engineering, and design will show that you can effectively bridge gaps and lead diverse teams.
✨Tip Number 3
Research the company’s products and their impact on elite sports organisations. Understanding their product lifecycle and how customer feedback drives improvements will allow you to speak knowledgeably about their operations and your potential contributions.
✨Tip Number 4
Be ready to discuss your experience with ticketing systems like Jira. Providing specific examples of how you've managed support processes and escalated issues will illustrate your capability to handle the responsibilities of the Product Support Manager role.
We think you need these skills to ace Product Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and embedded systems. Use keywords from the job description to demonstrate that you meet the specific requirements for the Product Support Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and experience in managing product lifecycles. Mention specific examples of how you've successfully coordinated cross-functional teams and improved product performance.
Highlight Technical Proficiency: In your application, emphasise your familiarity with platforms like Arduino, Raspberry Pi, Qt, and Linux. This will show that you have the technical background necessary for the role.
Showcase Communication Skills: Since excellent communication and stakeholder management skills are crucial for this position, provide examples in your application that demonstrate your ability to effectively communicate with diverse teams and clients.
How to prepare for a job interview at Rubicon Recruitment
✨Showcase Your Technical Knowledge
As a Product Support Manager, you'll need to demonstrate your understanding of embedded systems and hardware-software integration. Be prepared to discuss specific technologies you've worked with, such as Arduino or Raspberry Pi, and how they relate to the role.
✨Highlight Your Leadership Skills
This position requires you to lead cross-functional teams. Share examples from your past experiences where you've successfully managed teams or projects, particularly in technical support or product lifecycle management.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to manage technical escalations or improve support processes, and be ready to explain your approach and the outcomes.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating complex technical concepts in a way that's easy to understand. Be ready to discuss how you've engaged with stakeholders and clients in previous roles.
