At a Glance
- Tasks: Lead a passionate customer service team and ensure exceptional service delivery.
- Company: Join a supportive company that values teamwork and customer satisfaction.
- Benefits: Enjoy a competitive salary, monthly bonuses, 30 days holiday, and free lunches.
- Other info: Dynamic work environment with regular social events and growth opportunities.
- Why this job: Make a real impact by guiding a close-knit team and building strong relationships.
- Qualifications: Experience in leading teams and using ERP/CRM systems is essential.
Lead a customer service team that's genuinely proud of the experience it delivers. As Customer Services Team Leader, you'll be the steady hand guiding a close-knit team, building trusted relationships with customers and colleagues alike, while keeping standards high and everything running smoothly.
As a Customer Services Team Leader, you will benefit from:
- Monthly profit share bonus scheme
- 30 days paid holiday (including bank holidays)
- Company sick pay and an employee assistance programme
- Free onsite parking and free lunch every Friday
- Perks at Work scheme, birthday vouchers and subsidised workplace massage
- Cycle to Work scheme and regular company social events
Your responsibilities will include:
- Leading and supporting a team of Customer Experience Associates, ensuring exceptional service by phone and email
- Overseeing order processing across ERP, CRM and web-based channels, maintaining accuracy and agreed cut-off times
- Monitoring team KPIs, including response times, on-time task completion and call handling standards
- Managing internal projects, holding team members accountable and delivering on deadlines
- Setting up new customer accounts, kitted codes and consignments, keeping all systems accurate and up to date
- Producing accurate commercial invoices and recording all activity on the company CRM
Your experience will include:
- Leading or supervising a team within a customer service or sales support environment
- Confident use of ERP and CRM systems, with strong Excel skills and a keen eye for detail
- Experience handling customer queries by phone and email, adapting your style to each situation
- A track record of managing multiple priorities calmly and accurately under pressure
- Proactively improving processes and supporting colleagues to deliver consistently high standards
If you're ready to lead a supportive, well-respected team where your reliability and people skills will be genuinely valued, this could be the role for you. Apply today with an up-to-date CV or call Claire Heckford at Rubicon for more information.
Customer Service Team Leader in Poole employer: Rubicon Recruitment
Join a dynamic and supportive work environment in Poole as a Customer Service Team Leader, where you will lead a dedicated team committed to delivering exceptional customer experiences. Enjoy a range of benefits including a monthly profit share bonus, generous holiday allowance, and regular social events that foster a strong team culture. With opportunities for personal growth and development, this role offers a rewarding career path in a company that truly values its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Poole
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and team dynamics. This will help you tailor your responses and show that you’re genuinely interested in being part of their close-knit team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you’ve led a team or improved processes. Be ready to share these during your interview to demonstrate your experience and how you can guide the customer service team effectively.
✨Tip Number 3
Show off your problem-solving skills! Prepare to discuss how you’ve handled challenging customer queries in the past. Highlight your ability to adapt your communication style to different situations, which is key for a Customer Services Team Leader.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service Team Leader in Poole
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Services Team Leader role. Highlight your leadership experience and any relevant customer service achievements to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about leading a customer service team and how your past experiences have prepared you for this role. Keep it engaging and personal!
Showcase Your Skills:Don’t forget to mention your proficiency with ERP and CRM systems, as well as your Excel skills. We want to see how you’ve used these tools in previous roles to improve processes and deliver exceptional service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Rubicon Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Team Leader inside out. Familiarise yourself with the company’s values and how they align with your own. This will help you demonstrate that you're not just looking for any job, but that you're genuinely interested in leading their team.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved processes. Be ready to discuss how you’ve handled customer queries and managed multiple priorities under pressure. This will show them you have the right skills to keep everything running smoothly.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and how success is measured in the role. This not only shows your interest but also helps you gauge if this is the right fit for you.
✨Be Personable and Professional
As a Customer Services Team Leader, building relationships is key. During the interview, be friendly and approachable while maintaining professionalism. Show them your people skills by engaging with the interviewer and making a genuine connection.
