At a Glance
- Tasks: Build trusted relationships and support customers in maximising their software experience.
- Company: Join a growing tech business focused on customer success.
- Benefits: Hybrid working, 25 days leave, health support, and annual bonuses.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping customers thrive with technology.
- Qualifications: 3-5 years in customer engagement or account management in tech.
The predicted salary is between 65000 - 65000 £ per year.
If you're a relationship-driven professional who genuinely loves helping customers succeed, this is a role where your impact will be visible and valued. You'll join a growing technology business, working with a portfolio of customers to help them get real, measurable value from a sophisticated software platform. This isn't account management with a sales target — it's purposeful, people-first work with genuine variety across every customer relationship.
As a Customer Engagement Manager, you will benefit from:
- Hybrid / Remote working (requirement to go into office at least x1 per month)
- 25 days annual leave plus public holidays
- Annual discretionary bonus reflecting company performance and your individual contribution
- Life assurance at 2x basic salary
- Enhanced company sick pay scheme
- Comprehensive health and wellbeing support including an Employee Assistance Programme, Online GP, eyecare, flu vaccination and cycle to work scheme
- Save As You Earn (SAYE) scheme with a guaranteed tax-free bonus after three years
- Free independent financial advice provided annually
- Free will writing service
- Professional membership and subscription fees covered where role-relevant
- Perkbox rewards platform with perks, discounts and a wellbeing hub
As a Customer Engagement Manager, your responsibilities will include:
- Building trusted relationships across a portfolio of accounts, acting as the go-to contact throughout the customer lifecycle
- Leading regular customer reviews focused on adoption, progress, risks and improvement opportunities
- Monitoring platform usage and customer health to identify gaps and proactively support where needed
- Coordinating onboarding activity in partnership with Project and Solution Architect teams to set customers up for long-term success
- Supporting renewal conversations by evidencing customer progress, usage and operational impact
- Collaborating across commercial, technical and delivery teams to maintain a joined-up customer experience
As a Customer Engagement Manager, your experience will include:
- 3 to 5 years in a Customer Success, Customer Engagement or Account Management role within a SaaS, technology or digital services environment
- Experience managing multiple customer accounts simultaneously across varying levels of complexity
- A track record of supporting customers through onboarding, adoption and ongoing engagement within a platform-based setting
- Confidence using data and customer insight to guide conversations and identify risks
- Experience working cross-functionally with commercial, technical and delivery teams
- Exposure to public sector, healthcare or other regulated environments is advantageous
If you're ready to take ownership of meaningful customer relationships and help organisations genuinely transform through technology, we'd love to hear from you. Apply today with an up-to-date CV or call Ellie Taylor at Rubicon for more information.
Customer Engagement Manager in Poole employer: Rubicon Recruitment
Join a forward-thinking technology company that prioritises meaningful customer relationships and values your contributions. With a flexible hybrid working model, generous annual leave, and a comprehensive benefits package including health and wellbeing support, this role offers an enriching work culture that fosters professional growth and collaboration. Experience the satisfaction of making a real impact in a supportive environment where your expertise is recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Manager in Poole
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Engagement Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their software platform and think about how you can help customers succeed with it. We want you to show them that you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've built relationships and supported customers in previous roles. This will help you stand out and demonstrate your experience in a relatable way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged in the process.
We think you need these skills to ace Customer Engagement Manager in Poole
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Engagement Manager role. Highlight your experience in customer success and any relevant SaaS or tech background. We want to see how your skills align with what we’re looking for!
Showcase Your Relationship Skills:Since this role is all about building trusted relationships, share specific examples of how you've successfully engaged with customers in the past. We love seeing real-life stories that demonstrate your people-first approach!
Be Data-Driven:Mention any experience you have using data to guide customer conversations. If you've identified risks or opportunities through data analysis, let us know! It’s a key part of the role, and we want to see your analytical side.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Rubicon Recruitment
✨Know Your Customers
Before the interview, research the company’s customer base and their specific needs. Understanding who they serve will help you demonstrate how your experience aligns with their goals in customer engagement.
✨Showcase Your Relationship Skills
Prepare examples that highlight your ability to build trusted relationships. Think of specific instances where you’ve successfully managed customer accounts and how you’ve helped them achieve their goals.
✨Data-Driven Conversations
Be ready to discuss how you’ve used data to guide customer interactions. Bring examples of how you’ve identified risks or opportunities through customer insights, as this is crucial for a Customer Engagement Manager role.
✨Cross-Functional Collaboration
Think about times when you’ve worked with different teams to enhance the customer experience. Be prepared to share these experiences, as collaboration is key in this role and will show your ability to work effectively across departments.
