At a Glance
- Tasks: Provide hands-on support and troubleshoot technical issues in a dynamic environment.
- Company: Forward-thinking business with a focus on innovation and teamwork.
- Benefits: 25 days holiday, company bonus, pension scheme, and health & wellness programs.
- Other info: Opportunity for personal development and industry-recognised certifications.
- Why this job: Deepen your technical expertise and enjoy long-term career progression.
- Qualifications: 2 years IT Helpdesk experience and proficiency in Microsoft 365.
The predicted salary is between 31000 - 31000 € per year.
As a 2nd Line Support Engineer within this forward-thinking business, you will play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines.
Benefits
- Holiday Allowance: 25 days' holiday plus bank holidays, with additional holiday for long service.
- Company bonus scheme.
- Pension Scheme: Established company pension scheme.
- Health & Wellness Program: Access to health & wellness and employee rewards platforms.
- Personal Development: Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications.
Responsibilities
- Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks.
- Configure and Upgrade: Upgrade and configure hardware, software, and related services.
- Document and Maintain: Contribute to infrastructure documentation and create knowledge base articles.
- Escalate and Assist: Act as an escalation point for Line 1 engineers and elevate tickets as needed.
- Client Interaction and Site Visits: Manage client calls and conduct site visits when required.
Skills and Experience
- Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask.
- Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint.
- Server Roles: Experience with Active Directory, Group Policy, DNS, and DHCP.
- Networking: Knowledge of LAN-based networking, cloud-managed switches like Unifi or Meraki, wireless, VPNs, and routing.
- Certifications: Completed or working towards Microsoft 365 accreditation.
If you are ready to take the next step in your career as a 2nd Line Support Engineer, this role offers the chance to deepen your technical expertise and build long-term progression. Apply today with an up-to-date CV or call Josh at Rubicon for more information.
2Nd Line Support Engineer in England employer: Rubicon Recruitment
Join a dynamic and innovative team as a 2nd Line Support Engineer in Poole, where you will enjoy a supportive work culture that prioritises personal development and employee well-being. With generous benefits including 25 days of holiday, a company bonus scheme, and access to health and wellness programmes, this role not only offers competitive remuneration but also fosters growth through mentorship and professional certifications. Embrace the opportunity to enhance your technical skills while contributing to a collaborative environment that values both independent and team-oriented work.
StudySmarter Expert Advice🤫
We think this is how you could land 2Nd Line Support Engineer in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your troubleshooting prowess during interviews. Bring examples of past issues you've resolved, especially with Microsoft 365 and networking.
✨Tip Number 3
Be proactive! If you see a company you're keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest in potential opportunities.
✨Tip Number 4
Prepare for the unexpected! Technical interviews can throw curveballs. Brush up on your knowledge of Active Directory, DNS, and DHCP, and be ready to tackle some real-time problem-solving scenarios.
We think you need these skills to ace 2Nd Line Support Engineer in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience, especially in IT Helpdesk roles. We want to see how your skills match up with the requirements for the 2nd Line Support Engineer position.
Showcase Your Technical Skills:Don’t forget to mention your proficiency in Microsoft 365 and any server roles you’ve handled. We love seeing specific examples of how you've tackled technical issues in the past!
Keep It Professional Yet Personal:While we appreciate a professional tone, don’t be afraid to let your personality shine through. A bit of character can make your application stand out from the crowd!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Rubicon Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and networking basics. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show your technical prowess and problem-solving skills.
✨Showcase Your Helpdesk Experience
Prepare examples from your previous roles where you handled helpdesk incidents effectively. Highlight your experience with PSA/ITSM/CRM tools like Autotask, as this is crucial for the role. The more specific you can be about your contributions, the better!
✨Demonstrate Team Collaboration
Since this role involves working with a growing team, be ready to talk about how you've collaborated with others in the past. Share instances where you acted as an escalation point or helped train junior staff, as this shows your ability to work well within a team.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's tech stack, team dynamics, and personal development opportunities. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
