Customer Services Account Manager | Edenbridge - Kent | Up to £35,000 Looking for a role where your reliability and people skills genuinely make a difference? This Customer Services Account Manager position offers the chance to build lasting relationships with your own set of accounts, while being part of a team that values consistency and trust. As a Customer Services Account Manager, you will benefit from: A supportive team environment with clear processes in place The opportunity to work closely across sales, engineering and planning teams Autonomy to manage your own accounts and make decisions within your remit A varied role covering customer service, quotations, order processing and escalations Career progression, including exposure to team leadership responsibilities As a Customer Services Account Manager, your responsibilities will include: Manage a portfolio of customer accounts, acting as their main point of contact Process enquiries, quotations and purchase orders through the company's ERP system Liaise with Field Sales, Engineering and Planning to keep customers informed on delivery schedules Act as an escalation point for the Customer Service team on disputes and complex requests Coordinate resolution of customer complaints and returns with relevant departments Support and occasionally deputise for the Customer Services Manager As a Customer Services Account Manager, your experience will include: Previous B2B customer service experience, ideally within a manufacturing or electronics environment Confidence using ERP and/or CRM systems Strong Microsoft Office skills, including advanced Excel Ability to read and understand technical drawings and catalogues Previous supervisory or team leader experience would be an advantage Knowledge of ISO9001 or AS9100 standards is beneficial but not essential If you're looking for a role where you can build genuine relationships with your accounts and be trusted to manage them your way, this could be a great fit. Apply today with an up-to-date CV or call Claire at Rubicon for more information
Customer Service Account Manager in Edenbridge employer: Rubicon Recruitment
Rubicon Recruitment is an excellent employer, offering a structured environment that fosters professional growth and development. With a focus on efficiency and attention to detail, employees benefit from a supportive work culture and the opportunity to enhance their skills in a dynamic setting. Located in Poole, this temporary Audio Typist role provides a unique chance to gain valuable experience while contributing to a dedicated team.
