At a Glance
- Tasks: Resolve technical issues and manage support tickets in a fast-paced environment.
- Company: Join a dynamic team in a rapidly growing industry in Glasgow.
- Benefits: Enjoy 25 days holiday, healthcare, remote work, and career development.
- Other info: Participate in team events and enjoy volunteer days for community impact.
- Why this job: Tackle new challenges daily and enhance customer experience with your skills.
- Qualifications: Experience in technical support and strong troubleshooting abilities required.
Are you a structured, analytical problem solver who enjoys getting to the root of technical issues? This Support Engineer role offers the chance to work with complex systems, handle varied support requests, and build specialist technical expertise in a rapidly growing industry. You’ll be joining an environment where precision, accuracy, and continuous learning are genuinely valued.
This is a great opportunity for someone who thrives in a role where every day presents a new technical challenge and where your methodical approach will directly improve customer experience.
As a Support Engineer, you will benefit from:
- 25 days holiday + bank holidays
- Guaranteed on call bonus
- Company funded healthcare plan
- Life assurance
- Company pension
- One day working from home per week
- Two paid volunteer days annually
- Career development opportunities
- Regular team and company events
As a Support Engineer, your responsibilities will include:
- Managing and resolving support tickets in line with strict SLAs and ITIL processes
- Investigating software and hardware issues and providing accurate updates to customers
- Handling inbound calls and emails to the support team
- Maintaining and updating documentation and knowledge articles
- Troubleshooting printers, terminals, and associated equipment
- Escalating complex issues to senior team members when required
As a Support Engineer, your experience will include:
- Previous service desk or technical support experience
- Experience working within ITIL-based environments
- Supporting customers within agreed SLAs
- Strong working knowledge of Microsoft Office
- Ability to troubleshoot software and hardware issues
- A valid driving licence and access to a vehicle
If you're ready to take the next step in your career, we’d love to hear from you. Apply today with an up-to-date CV or call Josh at Rubicon for more information.
Support Engineer in East Kilbride employer: Rubicon Recruitment
Join a dynamic team in Glasgow as a Support Engineer, where your analytical skills will shine in a supportive and collaborative environment. With a strong emphasis on continuous learning and career development, you'll enjoy generous benefits including 25 days holiday, a company-funded healthcare plan, and opportunities for volunteer work. This role not only offers the chance to tackle diverse technical challenges but also fosters a culture of precision and teamwork, making it an excellent place for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer in East Kilbride
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on common technical questions and scenarios related to support tickets and ITIL processes. We recommend practising with a friend or even in front of the mirror to boost your confidence!
✨Tip Number 3
Showcase your problem-solving skills during interviews. We want to hear about specific challenges you've faced and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the Support Engineer position. We love seeing candidates who are proactive and engaged!
We think you need these skills to ace Support Engineer in East Kilbride
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Support Engineer role. Highlight any previous service desk or technical support experience, and don’t forget to mention your familiarity with ITIL processes!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about solving technical issues and how your methodical approach can enhance customer experience. Keep it concise but impactful!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex technical challenges in the past. We love seeing structured, analytical problem solvers who can get to the root of issues quickly!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Rubicon Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around troubleshooting software and hardware issues. Be prepared to discuss specific examples from your previous experience where you successfully resolved complex problems.
✨Familiarise Yourself with ITIL Processes
Since the role involves working within ITIL-based environments, it’s crucial to understand these processes. Review the key principles of ITIL and think about how you've applied them in past roles to improve service delivery.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when tackling support tickets or handling customer inquiries, as this will showcase your analytical abilities.
✨Show Enthusiasm for Continuous Learning
This role values continuous learning, so be ready to discuss how you keep your skills updated. Mention any relevant courses, certifications, or personal projects that demonstrate your commitment to professional development in the tech field.
