Customer Service Advisor

Customer Service Associate | Bournemouth | £26,700

Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.

Looking to build a career in financial services or Customer Service? Enjoy helping people and working with detail?

This Customer Service Advisor role offers a mix of customer contact and admin support across savings and mortgage services. You’ll be part of a busy, friendly team where accuracy and initiative are valued.

As Customer Service Advisor you will benefit from:

Autonomy to manage your own workload
Exposure to both savings and mortgage operations
Support to gain a Retail Banking Certificate or CeMAP
A varied role with technical and customer-facing tasks
27 days annual holiday (plus BH)
Flexible/ Hybrid working
As Customer Service Advisor, your responsibilities will include:

Handling customer enquiries via phone and face-to-face
Processing savings and mortgage transactions
Supporting online services and technical queries
Escalating complaints and risks appropriately
As Customer Service Advisor, your experience will include:

Excellent customer service skills and experience within a cusotmer focused environent
Admin experience and strong PC skills
Excellent written and verbal communication
Willingness to work towards Retail Banking Certificate or CeMAP
Knowledge of Money Laundering and data protection (desirable)
If you\’re ready to take the next step in your career, we\’d love to hear from you. Apply today with an up-to-date CV or call Harriet Forrester at Rubicon for more information