At a Glance
- Tasks: Manage customer accounts and build lasting relationships while resolving queries and complaints.
- Company: Join a supportive team in a dynamic manufacturing environment.
- Benefits: Competitive salary, career progression, and autonomy in your role.
- Other info: Opportunity for leadership exposure and a varied role in a collaborative setting.
- Why this job: Make a real difference by being the trusted point of contact for customers.
- Qualifications: B2B customer service experience and strong Microsoft Office skills.
The predicted salary is between 37440 - 37440 £ per year.
Looking for a role where your reliability and people skills genuinely make a difference? This Customer Services Account Manager position offers the chance to build lasting relationships with your own set of accounts, while being part of a team that values consistency and trust.
As a Customer Services Account Manager, you will benefit from:
- A supportive team environment with clear processes in place
- The opportunity to work closely across sales, engineering and planning teams
- Autonomy to manage your own accounts and make decisions within your remit
- A varied role covering customer service, quotations, order processing and escalations
- Career progression, including exposure to team leadership responsibilities
Your responsibilities will include:
- Manage a portfolio of customer accounts, acting as their main point of contact
- Process enquiries, quotations and purchase orders through the company's ERP system
- Liaise with Field Sales, Engineering and Planning to keep customers informed on delivery schedules
- Act as an escalation point for the Customer Service team on disputes and complex requests
- Coordinate resolution of customer complaints and returns with relevant departments
- Support and occasionally deputise for the Customer Services Manager
Your experience will include:
- Previous B2B customer service experience, ideally within a manufacturing or electronics environment
- Confidence using ERP and/or CRM systems
- Strong Microsoft Office skills, including advanced Excel
- Ability to read and understand technical drawings and catalogues
- Previous supervisory or team leader experience would be an advantage
- Knowledge of ISO9001 or AS9100 standards is beneficial but not essential
If you're looking for a role where you can build genuine relationships with your accounts and be trusted to manage them your way, this could be a great fit. Apply today with an up-to-date CV or call Claire at Rubicon for more information.
Customer Service Account Manager employer: Rubicon Recruitment
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