At a Glance
- Tasks: Build trusted relationships and support customers in their journey with our software.
- Company: Join a growing tech company that values customer success and collaboration.
- Benefits: Enjoy hybrid working, 25 days leave, health support, and a bonus scheme.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact by helping customers succeed and transform through technology.
- Qualifications: 3-5 years in Customer Success or Engagement within a tech environment.
If you're a relationship-driven professional who genuinely loves helping customers succeed, this is a role where your impact will be visible and valued. You'll join a growing technology business, working with a portfolio of customers to help them get real, measurable value from a sophisticated software platform. This isn't account management with a sales target — it's purposeful, people-first work with genuine variety across every customer relationship.
As a Customer Engagement Manager, you will benefit from:
- Hybrid/Remote working (one day per month in the office)
- 25 days annual leave plus public holidays
- Annual discretionary bonus reflecting company performance and your individual contribution
- Life assurance at 2x basic salary
- Enhanced company sick pay scheme
- Comprehensive health and wellbeing support including an Employee Assistance Programme, Online GP, eyecare, flu vaccination and cycle to work scheme
- Save As You Earn (SAYE) scheme with a guaranteed tax-free bonus after three years
- Free independent financial advice provided annually
- Free will writing service
- Professional membership and subscription fees covered where role-relevant
- Perkbox rewards platform with perks, discounts and a wellbeing hub
As a Customer Engagement Manager, your responsibilities will include:
- Building trusted relationships across a portfolio of accounts, acting as the go-to contact throughout the customer lifecycle
- Leading regular customer reviews focused on adoption, progress, risks and improvement opportunities
- Monitoring platform usage and customer health to identify gaps and proactively support where needed
- Coordinating onboarding activity in partnership with Project and Solution Architect teams to set customers up for long-term success
- Supporting renewal conversations by evidencing customer progress, usage and operational impact
- Collaborating across commercial, technical and delivery teams to maintain a joined-up customer experience
As a Customer Engagement Manager, your experience will include:
- 3 to 5 years in a Customer Success, Customer Engagement or Account Management role within a SaaS, technology or digital services environment
- Experience managing multiple customer accounts simultaneously across varying levels of complexity
- A track record of supporting customers through onboarding, adoption and ongoing engagement within a platform-based setting
- Confidence using data and customer insight to guide conversations and identify risks
- Experience working cross-functionally with commercial, technical and delivery teams
- Exposure to public sector, healthcare or other regulated environments is advantageous
If you're ready to take ownership of meaningful customer relationships and help organisations genuinely transform through technology, we'd love to hear from you. Apply today with an up-to-date CV or call Ellie Taylor at Rubicon for more information.
Customer Engagement Manager in Bedford employer: Rubicon Recruitment
Join a forward-thinking technology company that prioritises meaningful customer relationships and values your contributions. With a flexible hybrid working model, generous annual leave, and a comprehensive benefits package including health support and financial advice, this role offers an enriching work culture focused on employee growth and wellbeing. Experience the satisfaction of making a real impact in a collaborative environment where your expertise is recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Manager in Bedford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Customer Engagement Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their software platform and think about how you can help customers succeed. We want you to shine and show them why you're the perfect fit!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the responsibilities of a Customer Engagement Manager. Highlight your relationship-building skills and how you've helped customers in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Customer Engagement Manager in Bedford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Engagement Manager role. Highlight your experience in customer success and any relevant SaaS or tech background. We want to see how your skills align with what we’re looking for!
Showcase Your Impact:When detailing your previous roles, focus on the impact you had on customer relationships. Use specific examples that demonstrate how you helped customers succeed and the measurable value you provided. This is key for us!
Be Personable:Since this role is all about building relationships, let your personality shine through in your application. We love seeing a bit of character! Don’t be afraid to express your passion for helping customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Rubicon Recruitment
✨Know Your Customers
Before the interview, research the company’s customer base and their specific needs. Understanding the types of clients they work with will help you demonstrate how your experience aligns with their goals in customer engagement.
✨Showcase Your Relationship Skills
Prepare examples that highlight your ability to build and maintain relationships. Think of specific instances where you’ve successfully navigated challenges with customers, as this role is all about fostering trust and collaboration.
✨Data-Driven Conversations
Brush up on how to use data to support your discussions. Be ready to talk about how you've used customer insights to drive engagement and improve outcomes in previous roles. This will show that you can leverage analytics effectively.
✨Cross-Functional Collaboration
Since the role involves working with various teams, prepare to discuss your experience collaborating across departments. Share stories that illustrate your ability to coordinate efforts and ensure a seamless customer experience.
