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For Companies At a Glance
- Tasks: Investigate and resolve application issues while managing service desk tickets.
- Company: Join a leading SaaS provider with over two million satisfied customers.
- Benefits: Enjoy 25 days holiday, hybrid working, health plans, and fun team events.
- Why this job: Be part of a growing company known for quality products and excellent customer service.
- Qualifications: Experience in IT service desks and application support, with strong communication skills.
- Other info: Out of hours support on a rotating basis; entrepreneurial and relaxed team culture.
The predicted salary is between 28000 - 42000 £ per year.
Support Engineer, Poole, £35,000
As a Support Engineer within this leading SaaS provider, you will play a vital role in investigating and resolving issues whilst managing application systems. Working closely with the wider support team, this role is an exciting opportunity to join a growing organisation trusted by customers throughout the UK with a renowned name for product quality and excellent customer service.
Background & Benefits
Rubicon’s client began 20 years ago and has since grown to become a market leader with over two million customers currently, and tens of millions in transaction values annually. With over 90 members of the team, they still operate with an entrepreneurial spirit with a fun and relaxed team culture.
The Support Engineer will benefit from 25 days holiday (+ bank holidays), hybrid working, a company funded health plan, free parking, regular team building events, career development and auto-enrolment in the pension scheme.
Support Engineer Responsibilities
- Investigating and troubleshooting reported issues.
- Resolving technical issues and managing service desk tickets.
- Handling inbound telephone calls and emails.
- Escalating issues and risks.
- Out of hours support on a rotating basis.
Support Engineer Skills & Experience Required
- Service desk experience in an ITIL-based environment.
- Application support experience, with knowledge of programming languages.
- Experience working within SLAs.
- Technically minded with high attention to detail.
- Excellent communication skills.
Interested?
To be considered for this Support Engineer opportunity or for more information, submit your CV to Josh at Rubicon by applying directly to this advert.
Our team at Rubicon reviews every application. Please ensure your CV is submitted in Microsoft Word. If sent as PDF, it will cause delays.
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Application Support Engineer employer: Rubicon Recruitment
Contact Detail:
Rubicon Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Familiarise yourself with ITIL principles, as this role requires service desk experience in an ITIL-based environment. Understanding these frameworks will help you demonstrate your knowledge during any discussions with the hiring team.
✨Tip Number 2
Brush up on your programming languages and application support skills. Being able to discuss specific technologies or languages you've worked with can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully resolved technical issues in the past. Having concrete stories ready will showcase your problem-solving abilities and attention to detail, which are crucial for this role.
✨Tip Number 4
Highlight your communication skills by being clear and concise in your interactions. Since the role involves handling inbound calls and emails, demonstrating your ability to communicate effectively will be key to impressing the hiring team.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support and service desk roles. Emphasise your familiarity with ITIL environments and any programming languages you know.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and attention to detail. Mention specific examples of how you've successfully resolved technical issues in the past.
Follow Application Instructions: Ensure you submit your CV in Microsoft Word format as specified. Double-check that all required documents are included to avoid any delays in processing your application.
Highlight Communication Skills: In both your CV and cover letter, demonstrate your excellent communication skills. Provide examples of how you've effectively communicated with team members or customers in previous roles.
How to prepare for a job interview at Rubicon Recruitment
✨Showcase Your Technical Skills
As an Application Support Engineer, it's crucial to demonstrate your technical knowledge during the interview. Be prepared to discuss your experience with programming languages and any specific tools or technologies you've used in previous roles.
✨Highlight Your Problem-Solving Abilities
Since the role involves investigating and resolving issues, share examples of how you've successfully troubleshot problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Communication Skills
Excellent communication is key in this role, especially when handling inbound calls and emails. Practice explaining complex technical concepts in simple terms, as you may need to communicate with non-technical stakeholders.
✨Familiarise Yourself with ITIL Practices
Given the service desk experience required, brush up on ITIL principles and how they apply to application support. Being able to discuss SLAs and how you've adhered to them in previous positions will show your understanding of the role's requirements.
