At a Glance
- Tasks: Provide hands-on support and troubleshoot technical issues in a dynamic environment.
- Company: Forward-thinking business with a focus on innovation and teamwork.
- Benefits: 25 days holiday, company bonus, pension scheme, and health & wellness programs.
- Other info: Opportunity for personal development and industry-recognised certifications.
- Why this job: Deepen your technical expertise and enjoy long-term career progression.
- Qualifications: 2 years of helpdesk experience and proficiency in Microsoft 365.
The predicted salary is between 31000 - 31000 € per year.
As a 2nd Line Support Engineer within this forward-thinking business, you will play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines.
Benefits
- Holiday Allowance: 25 days' holiday plus bank holidays, with additional holiday for long service.
- Company bonus scheme.
- Pension Scheme: Established company pension scheme.
- Health & Wellness Program: Access to health & wellness and employee rewards platforms.
- Personal Development: Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications.
Responsibilities
- Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks.
- Configure and Upgrade: Upgrade and configure hardware, software, and related services.
- Document and Maintain: Contribute to infrastructure documentation and create knowledge base articles.
- Escalate and Assist: Act as an escalation point for Line 1 engineers and elevate tickets as needed.
- Client Interaction and Site Visits: Manage client calls and conduct site visits when required.
Skills and Experience
- Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask.
- Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint.
- Server Roles: Experience with Active Directory, Group Policy, DNS, and DHCP.
- Networking: Knowledge of LAN-based networking, cloud-managed switches like Unifi or Meraki, wireless, VPNs, and routing.
- Certifications: Completed or working towards Microsoft 365 accreditation.
Interested? If you are ready to take the next step in your career as a 2nd Line Support Engineer, this role offers the chance to deepen your technical expertise and build long-term progression. Apply today with an up-to-date CV or call Josh at Rubicon for more information.
2Nd Line Support Engineer employer: Rubicon Recruitment
Join a dynamic and innovative team as a 2nd Line Support Engineer in Poole, where you'll enjoy a supportive work culture that prioritises personal development and employee well-being. With generous benefits including 25 days' holiday, a company bonus scheme, and a robust pension plan, this role not only offers competitive compensation but also the opportunity to enhance your technical skills through mentorship and industry-recognised certifications. Experience a fulfilling career in a forward-thinking environment that values collaboration and growth.
StudySmarter Expert Advice🤫
We think this is how you could land 2Nd Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your troubleshooting prowess during interviews. Bring examples of past issues you've resolved, especially with Microsoft 365 and networking.
✨Tip Number 3
Be proactive! If you see a company you're keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest in potential opportunities.
✨Tip Number 4
Prepare for the unexpected! Technical interviews can throw curveballs. Brush up on your knowledge of Active Directory, DNS, and DHCP, and be ready to tackle real-world scenarios.
We think you need these skills to ace 2Nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 2nd Line Support Engineer role. Highlight your relevant experience with Microsoft 365, troubleshooting skills, and any helpdesk tools you've used. We want to see how your background fits with what we're looking for!
Show Off Your Skills:In your application, don’t just list your skills—show us how you’ve used them! Give examples of how you've resolved technical issues or improved processes in your previous roles. This helps us understand your hands-on experience.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload your CV directly. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Rubicon Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and networking basics. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've troubleshot technical issues before. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your analytical thinking and ability to work under pressure.
✨Highlight Your Teamwork Experience
Since this role involves collaboration, be ready to talk about your experience working in a team. Share instances where you’ve supported colleagues or escalated issues effectively. This shows you can work well with others while still being independent.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s tech stack, team dynamics, or personal development opportunities. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
