At a Glance
- Tasks: Transform customer issues into positive experiences through calls and support.
- Company: Join a dynamic team in a supportive, open-plan office in Poole.
- Benefits: Earn up to £30,500, enjoy teamwork, and make a real impact.
- Other info: Collaborate with a dedicated Purchasing team and grow your career.
- Why this job: Your energy and people skills can genuinely make a difference every day.
- Qualifications: Experience in fast-paced customer service and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Love being the person who turns a customer's problem into a great experience? This Customer Experience Associate role puts you right at the heart of a busy, fast-paced customer service team, where every call is a chance to make someone's day easier.
As a Customer Experience Associate, you will benefit from:
- A supportive, open-plan office environment where teamwork and communication come first
- Genuine opportunity to make an impact, no matter your role or seniority
- Variety in your day, from calls and complaints to order chases and account management
- Working alongside a Purchasing team and colleagues who value collaboration
Your responsibilities will include:
- Manage inbound and outbound customer calls, logging and maintaining accurate records of conversations and action points
- Document and resolve customer complaints via the Company CRM to the customer's satisfaction
- Proactively manage telephone accounts, spotting opportunities to maximise sales and revenue
- Use company systems to assist customers with order chases, delivery queries, PODs and returns
- Prepare customer amendments and updates, working closely with the Purchasing team to keep customers informed
- Interrogate CRM and reporting data to provide customers with clear, meaningful, proactive updates
Your experience will include:
- Experience in a fast-paced customer service environment, ideally handling inbound and outbound calls
- Confident using CRM systems to log calls, emails, tasks and opportunities
- A strong telephone manner, with the ability to adapt tone and approach to suit the person and situation
- A proactive, tenacious attitude with a genuine passion for creating a great customer experience
- Excellent written and verbal communication skills
- Comfortable working across multiple systems to pull and interrogate data for customers
If you're looking for a role where your energy and people skills genuinely make a difference every day, this Customer Experience Associate position could be the perfect fit. Apply today with an up-to-date CV or call Claire Heckford at Rubicon for more information.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Associate in Poole)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rubicon Recruitment Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rubicon Recruitment Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Associate in Poole)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rubicon Recruitment Group:Your cover letter is your chance to shine! Tell us why you want to work at Rubicon Recruitment Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rubicon Recruitment Group!
How to prepare for a job interview at Rubicon Recruitment Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
