At a Glance
- Tasks: Build strong relationships and support customers in maximising their software experience.
- Company: Join a growing tech company that values customer success and teamwork.
- Benefits: Enjoy hybrid working, generous leave, health support, and financial perks.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Make a real impact by helping customers thrive with innovative technology.
- Qualifications: 3-5 years in customer engagement or account management, preferably in tech.
The predicted salary is between 65000 - 65000 £ per year.
If you're a relationship-driven professional who genuinely loves helping customers succeed, this is a role where your impact will be visible and valued. You'll join a growing technology business, working with a portfolio of customers to help them get real, measurable value from a sophisticated software platform. This isn't account management with a sales target - it's purposeful, people-first work with genuine variety across every customer relationship.
Benefits
- Hybrid / Remote working (requirement to go into office at least x1 per month)
- 25 days annual leave plus public holidays
- Annual discretionary bonus reflecting company performance and your individual contribution
- Life assurance at 2x basic salary
- Enhanced company sick pay scheme
- Comprehensive health and wellbeing support including an Employee Assistance Programme, Online GP, eyecare, flu vaccination and cycle to work scheme
- Save As You Earn (SAYE) scheme with a guaranteed tax-free bonus after three years
- Free independent financial advice provided annually
- Free will writing service
- Professional membership and subscription fees covered where role-relevant
- Perkbox rewards platform with perks, discounts and a wellbeing hub
Responsibilities
- Building trusted relationships across a portfolio of accounts, acting as the go-to contact throughout the customer lifecycle
- Leading regular customer reviews focused on adoption, progress, risks and improvement opportunities
- Monitoring platform usage and customer health to identify gaps and proactively support where needed
- Coordinating onboarding activity in partnership with Project and Solution Architect teams to set customers up for long-term success
- Supporting renewal conversations by evidencing customer progress, usage and operational impact
- Collaborating across commercial, technical and delivery teams to maintain a joined-up customer experience
Experience
- 3 to 5 years in a Customer Success, Customer Engagement or Account Management role within a SaaS, technology or digital services environment
- Experience managing multiple customer accounts simultaneously across varying levels of complexity
- A track record of supporting customers through onboarding, adoption and ongoing engagement within a platform-based setting
- Confidence using data and customer insight to guide conversations and identify risks
- Experience working cross-functionally with commercial, technical and delivery teams
- Exposure to public sector, healthcare or other regulated environments is advantageous
Customer Engagement Manager in Poole) employer: Rubicon Recruitment Group
Join a forward-thinking technology company in Poole as a Customer Engagement Manager, where your passion for customer success will be at the heart of our mission. Enjoy a supportive hybrid work culture that prioritises employee wellbeing, with generous benefits including 25 days annual leave, comprehensive health support, and opportunities for professional growth. Here, your contributions are recognised and rewarded, making it an ideal environment for those seeking meaningful and impactful work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Manager in Poole)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in customer engagement or SaaS. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer success and engagement. Think about your past experiences and how they align with the role. We want you to shine when discussing how you've built relationships and supported customers!
✨Tip Number 3
Showcase your data skills! Be ready to discuss how you've used data to drive customer success in previous roles. This is key for a Customer Engagement Manager, so let’s make sure you highlight those experiences during your chats.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Engagement Manager in Poole)
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let us see your genuine love for helping customers succeed. Share specific examples of how you've built relationships and supported clients in the past. This will help us understand your people-first approach!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in Customer Engagement or similar roles. We want to see how your background aligns with our needs, so don’t be shy about showcasing your skills!
Be Data-Driven:Since we value data-driven insights, include any metrics or achievements that demonstrate your impact in previous roles. Whether it’s improving customer satisfaction scores or increasing platform usage, numbers speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Rubicon Recruitment Group
✨Know Your Customers
Before the interview, research the company’s customer base and their needs. Understand how the role of Customer Engagement Manager fits into helping those customers succeed. This will show your genuine interest in the position and your commitment to building strong relationships.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to manage multiple accounts and support customers through onboarding and engagement. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Data-Driven Conversations
Be ready to discuss how you’ve used data and customer insights in previous roles to guide your conversations and identify risks. Highlight any tools or platforms you’ve worked with that relate to the job description, as this will show your technical proficiency.
✨Collaborative Mindset
Emphasise your experience working cross-functionally with different teams. Prepare to discuss how you’ve collaborated with commercial, technical, and delivery teams to enhance the customer experience. This will demonstrate your ability to maintain a joined-up approach in your work.
