At a Glance
- Tasks: Manage customer accounts, process orders, and resolve issues while building strong relationships.
- Company: Join a supportive team in Edenbridge that values reliability and trust.
- Benefits: Earn up to £35,000 with career progression and autonomy in your role.
- Other info: Opportunity for leadership exposure and a dynamic work environment.
- Why this job: Make a real difference by being the go-to person for your customers.
- Qualifications: B2B customer service experience and confidence with ERP/CRM systems.
The predicted salary is between 40000 - 50000 £ per year.
Looking for a role where your reliability and people skills genuinely make a difference? This Customer Services Account Manager position offers the chance to build lasting relationships with your own set of accounts, while being part of a team that values consistency and trust.
As a Customer Services Account Manager, you will benefit from:
- A supportive team environment with clear processes in place
- The opportunity to work closely across sales, engineering and planning teams
- Autonomy to manage your own accounts and make decisions within your remit
- A varied role covering customer service, quotations, order processing and escalations
- Career progression, including exposure to team leadership responsibilities
Your responsibilities will include:
- Manage a portfolio of customer accounts, acting as their main point of contact
- Process enquiries, quotations and purchase orders through the company's ERP system
- Liaise with Field Sales, Engineering and Planning to keep customers informed on delivery schedules
- Act as an escalation point for the Customer Service team on disputes and complex requests
- Coordinate resolution of customer complaints and returns with relevant departments
- Support and occasionally deputise for the Customer Services Manager
Your experience will include:
- Previous B2B customer service experience, ideally within a manufacturing or electronics environment
- Confidence using ERP and/or CRM systems
- Strong Microsoft Office skills, including advanced Excel
- Ability to read and understand technical drawings and catalogues
- Previous supervisory or team leader experience would be an advantage
- Knowledge of ISO9001 or AS9100 standards is beneficial but not essential
If you're looking for a role where you can build genuine relationships with your accounts and be trusted to manage them your way, this could be a great fit.
Customer Service Account Manager in Edenbridge) employer: Rubicon Recruitment Group
Rubicon Recruitment Group is an excellent employer, offering a supportive work environment where Trainee Metal Workers can thrive. With guaranteed weekly hours and pay, employees benefit from a culture that prioritises growth and development, ensuring that every team member has the opportunity to advance their career in the thriving manufacturing sector of Sturminster Newton.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Account Manager in Edenbridge)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rubicon Recruitment Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rubicon Recruitment Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Account Manager in Edenbridge)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rubicon Recruitment Group:Your cover letter is your chance to shine! Tell us why you want to work at Rubicon Recruitment Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rubicon Recruitment Group!
How to prepare for a job interview at Rubicon Recruitment Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
