Overview
Customer Service Coordinator | Blandford | £29,400
Are you an organised, people-focused professional who thrives in a fast-paced environment? Do you enjoy solving problems, building rapport, and being the person customers can rely on? This Customer Service Coordinator position offers structure, variety, and the chance to make a meaningful impact every day.
If you're motivated by delivering a high standard of service, working with accuracy, and taking ownership of customer queries, this Customer Service Coordinator role could be exactly what you're looking for.
Benefits
- 25 days holiday plus bank holidays
- Health and wellbeing initiatives
- Ongoing training and career development
- Supportive leadership focused on developing your strengths
- A role offering autonomy and the chance to build long-lasting customer relationships
Responsibilities
- Processing customer orders accurately using the company ERP system.
- Handling incoming calls professionally, identifying customer needs, providing updates, and upselling where appropriate.
- Managing all customer communication including email, web, live chat, and CRM activity.
- Producing quotations and supporting opportunity management in the CRM system.
- Building strong rapport with customers and collaborating with internal teams to ensure expectations are met.
Requirements
- A minimum of 1 year working within an office-based Customer Service role.
- Strong communication skills and the ability to build rapport quickly.
- Confident use of ERP and/or CRM systems.
- Excellent computer skills including MS Word and MS Excel.
- A proactive, determined, forward-thinking approach to tasks.
If you're ready to take the next step in your career, we'd love to support you. Apply today with an up-to-date CV or call Harriet at Rubicon for more information.
Customer Service Coordinator in Blandford Forum) employer: Rubicon Recruitment Group
Rubicon Recruitment Group is an excellent employer, offering a supportive work environment where Trainee Metal Workers can thrive. With guaranteed weekly hours and pay, employees benefit from a culture that prioritises growth and development, ensuring that every team member has the opportunity to advance their career in the thriving manufacturing sector of Sturminster Newton.
