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For Companies At a Glance
- Tasks: Lead the customer experience strategy and enhance customer trust across multiple brands.
- Company: A leading eCommerce group based in Poole with a focus on innovation.
- Benefits: Competitive salary, great benefits, and opportunities for professional growth.
- Why this job: Make a real impact on customer journeys and drive D2C growth.
- Qualifications: Proven CX leadership experience in B2C and strong analytical skills.
- Other info: Join a dynamic team and shape the future of customer experience.
The predicted salary is between 43200 - 72000 £ per year.
A leading eCommerce group in Poole is seeking a Head of Customer Experience to own the customer journey across multiple brands. This senior role combines strategic leadership with hands-on execution, focusing on enhancing customer trust and retention.
Responsibilities include:
- Defining the CX strategy
- Leading a remote team
- Optimizing systems like Gorgias
The ideal candidate will have significant experience in CX leadership within B2C environments and a strong analytical mindset. Competitive salary and benefits offered.
Senior CX Leader for Global D2C Growth in Poole employer: Rubicon Recruitment Agency
Contact Detail:
Rubicon Recruitment Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CX Leader for Global D2C Growth in Poole
✨Tip Number 1
Network like a pro! Reach out to your connections in the eCommerce space, especially those who have experience in customer experience roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Showcase your skills! When you get the chance to meet potential employers, whether at networking events or interviews, be ready to discuss specific examples of how you've enhanced customer journeys in previous roles. Numbers and results speak volumes!
✨Tip Number 3
Stay updated on industry trends! Follow thought leaders in CX and eCommerce on social media. This not only helps you stay informed but also gives you great talking points during interviews to show you're passionate about the field.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Senior CX Leader for Global D2C Growth in Poole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior CX Leader role. Highlight your previous work in customer experience and any leadership roles you've held, especially in B2C environments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how you can enhance trust and retention for our brands. Be specific about your achievements and how they relate to the role.
Showcase Your Analytical Skills: Since this role requires a strong analytical mindset, don’t forget to mention any tools or systems you've used to optimise customer journeys. If you've worked with platforms like Gorgias, give us the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Rubicon Recruitment Agency
✨Know Your CX Strategy
Before the interview, make sure you thoroughly understand the company's current customer experience strategy. Be ready to discuss how you would enhance it and what innovative ideas you can bring to the table. This shows that you're not just a fit for the role but also genuinely interested in their mission.
✨Showcase Your Analytical Skills
Since the role requires a strong analytical mindset, prepare examples of how you've used data to drive customer experience improvements in previous roles. Bring specific metrics or case studies that demonstrate your impact on customer trust and retention.
✨Remote Team Leadership Experience
As this position involves leading a remote team, be prepared to discuss your experience managing teams in a virtual environment. Share strategies you've implemented to maintain engagement and productivity, as well as how you foster collaboration across different locations.
✨Familiarity with Tools Like Gorgias
Research the systems mentioned in the job description, particularly Gorgias. If you have experience with similar tools, be ready to discuss how you've optimised customer support processes using technology. If not, show your willingness to learn and adapt quickly to new systems.
