At a Glance
- Tasks: Lead a passionate customer service team and ensure exceptional service delivery.
- Company: Dynamic company in Poole with a strong focus on team culture.
- Benefits: Up to £36,000 salary, monthly bonuses, 30 days holiday, and free lunches.
- Other info: Enjoy regular social events and opportunities for personal growth.
- Why this job: Make a real impact by guiding a close-knit team and building customer relationships.
- Qualifications: Experience in leading teams and using ERP/CRM systems.
The predicted salary is between 30000 - 32000 £ per year.
Lead a customer service team that's genuinely proud of the experience it delivers. As Customer Services Team Leader, you'll be the steady hand guiding a close-knit team, building trusted relationships with customers and colleagues alike, while keeping standards high and everything running smoothly.
As a Customer Services Team Leader, you will benefit from:
- Monthly profit share bonus scheme
- 30 days paid holiday (including bank holidays)
- Company sick pay and an employee assistance programme
- Free onsite parking and free lunch every Friday
- Perks at Work scheme, birthday vouchers and subsidised workplace massage
- Cycle to Work scheme and regular company social events
Your responsibilities will include:
- Leading and supporting a team of Customer Experience Associates, ensuring exceptional service by phone and email
- Overseeing order processing across ERP, CRM and web-based channels, maintaining accuracy and agreed cut-off times
- Monitoring team KPIs, including response times, on-time task completion and call handling standards
- Managing internal projects, holding team members accountable and delivering on deadlines
- Setting up new customer accounts, kitted codes and consignments, keeping all systems accurate and up to date
- Producing accurate commercial invoices and recording all activity on the company CRM
Your experience will include:
- Leading or supervising a team within a customer service or sales support environment
- Confident use of ERP and CRM systems, with strong Excel skills and a keen eye for detail
- Experience handling customer queries by phone and email, adapting your style to each situation
- A track record of managing multiple priorities calmly and accurately under pressure
- Proactively improving processes and supporting colleagues to deliver consistently high standards
If you're ready to lead a supportive, well-respected team where your reliability and people skills will be genuinely valued, this could be the role for you. Apply today with an up-to-date CV or call Claire Heckford at Rubicon for more information.
Customer Service Team Leader in Poole employer: Rubicon Recruitment Agency
Join a dynamic team in Poole as a Customer Services Team Leader, where you'll enjoy a supportive work culture that values collaboration and excellence. With benefits like a monthly profit share bonus, 30 days of paid holiday, and regular social events, this role offers not just a job but a fulfilling career path with ample opportunities for personal and professional growth. Experience the unique advantage of working in a close-knit environment that prioritises employee well-being and customer satisfaction.
Contact Details:
Rubicon Recruitment Agency Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Poole
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rubicon Recruitment Agency. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rubicon Recruitment Agency before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Team Leader in Poole
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rubicon Recruitment Agency:Your cover letter is your chance to shine! Tell us why you want to work at Rubicon Recruitment Agency specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rubicon Recruitment Agency!
How to prepare for a job interview at Rubicon Recruitment Agency
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
