At a Glance
- Tasks: Resolve technical issues and manage support tickets in a fast-paced environment.
- Company: Join a dynamic team in a rapidly growing industry in Glasgow.
- Benefits: Enjoy 25 days holiday, healthcare, and career development opportunities.
- Other info: Work from home one day a week and participate in team events.
- Why this job: Tackle new challenges daily while improving customer experiences.
- Qualifications: Experience in technical support and strong troubleshooting skills required.
The predicted salary is between 35000 - 35000 € per year.
Are you a structured, analytical problem solver who enjoys getting to the root of technical issues? This Support Engineer role offers the chance to work with complex systems, handle varied support requests, and build specialist technical expertise in a rapidly growing industry. You’ll be joining an environment where precision, accuracy, and continuous learning are genuinely valued. This is a great opportunity for someone who thrives in a role where every day presents a new technical challenge and where your methodical approach will directly improve customer experience.
As a Support Engineer, you will benefit from:
- 25 days holiday + bank holidays
- Guaranteed on call bonus
- Company funded healthcare plan
- Life assurance
- Company pension
- One day working from home per week
- Two paid volunteer days annually
- Career development opportunities
- Regular team and company events
Your responsibilities will include:
- Managing and resolving support tickets in line with strict SLAs and ITIL processes
- Investigating software and hardware issues and providing accurate updates to customers
- Handling inbound calls and emails to the support team
- Maintaining and updating documentation and knowledge articles
- Troubleshooting printers, terminals, and associated equipment
- Escalating complex issues to senior team members when required
Your experience will include:
- Previous service desk or technical support experience
- Experience working within ITIL-based environments
- Supporting customers within agreed SLAs
- Strong working knowledge of Microsoft Office
- Ability to troubleshoot software and hardware issues
- A valid driving licence and access to a vehicle
If you're ready to take the next step in your career, we'd love to hear from you. Apply today with an up-to-date CV or call Josh at Rubicon for more information.
Support Engineer employer: Rubicon People Partnership
Join a dynamic team in Glasgow as a Support Engineer, where your analytical skills will shine in a supportive and collaborative environment. With a strong emphasis on continuous learning and career development, you'll enjoy generous benefits including 25 days holiday, a company-funded healthcare plan, and opportunities for community engagement through paid volunteer days. This role not only offers the chance to tackle diverse technical challenges but also fosters a culture of precision and teamwork, making it an excellent place for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, attend local meetups, or join online forums. You never know who might have the inside scoop on a Support Engineer role that’s not even advertised yet!
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your troubleshooting skills and be ready to demonstrate how you’d tackle real-world problems. Practising common scenarios can really set you apart from the competition.
✨Tip Number 3
Showcase your passion for continuous learning! Mention any recent courses or certifications you've completed, especially those related to ITIL or technical support. This shows employers that you're committed to growing your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in technical support and service desk roles. We want to see how your skills align with the responsibilities listed in the job description, so don’t hold back on showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Support Engineer role and how your structured, analytical approach can benefit our team. Keep it concise but impactful – we love a good story!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We’re looking for those who thrive on challenges, so share specific instances where your methodical approach made a difference in customer experience.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Rubicon People Partnership
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around troubleshooting software and hardware issues. Familiarise yourself with common problems and solutions, as well as the tools and systems mentioned in the job description. This will help you demonstrate your analytical problem-solving skills during the interview.
✨Understand ITIL Processes
Since the role involves working within ITIL-based environments, it’s crucial to understand these processes. Be prepared to discuss how you've applied ITIL principles in past roles or how you would approach managing support tickets in line with SLAs. This shows that you’re not just technically savvy but also methodical in your approach.
✨Prepare for Scenario Questions
Expect scenario-based questions where you’ll need to explain how you would handle specific support requests or technical challenges. Think of examples from your previous experience where you successfully resolved issues, and be ready to walk the interviewer through your thought process step-by-step.
✨Show Enthusiasm for Continuous Learning
This role values continuous learning, so express your eagerness to grow and develop your skills. Mention any relevant courses, certifications, or personal projects that showcase your commitment to staying updated in the tech field. This will resonate well with the company culture and show that you’re a great fit.
