At a Glance
- Tasks: Lead and develop a dynamic customer service team while driving performance and achieving targets.
- Company: Join a global solutions provider with a people-first culture.
- Benefits: Enjoy a competitive salary, monthly bonuses, 30 days holiday, and free lunches every Friday.
- Other info: Work in a modern office with excellent career growth opportunities and supportive colleagues.
- Why this job: Make a real impact as a leader and see your influence shape the team's success.
- Qualifications: Experience in leading teams and managing performance in customer service or sales support.
The predicted salary is between 36000 - 36000 £ per year.
Ready to lead a team rather than just be part of one? This is a genuine leadership role where you'll take ownership of a five-person customer service team, drive performance, and have real influence over how the department runs. As a Customer Services Team Leader with an established global solutions provider, your leadership will be visible, valued, and rewarded.
Benefits
- Monthly profit share bonus scheme
- 30 days paid holiday
- Company sick pay
- Free onsite parking and free lunch every Friday
- Perks at Work scheme, subsidised workplace massage and employee assistance programme
- A modern, open plan office with a supportive, people‑first culture
Responsibilities
- Leading, coaching and developing a team of 5 Customer Experience Associates, holding them accountable against clear KPIs
- Owning service standards across phone and email, ensuring response times and order processing targets are consistently hit
- Managing team workloads and priorities, keeping accuracy and attention to detail front and centre
- Delivering internal improvement projects on time and to a high standard
- Overseeing order processing, account set-ups, consignments and commercial invoicing across ERP and CRM systems
- Leading from the front, stepping in on calls and customer queries when the team needs you
Qualifications
- Proven experience leading or supervising a team within customer service, sales support or order processing
- A track record of managing team performance against KPIs, including coaching and one-to-ones
- Confidence working with ERP and CRM systems, with strong Excel skills
- Experience in a B2B, distribution or product‑led environment
- A calm, organised approach with high accuracy under pressure
If you're a Customer Services Team Leader ready to put your own stamp on a team and see the direct impact of your leadership, this is your next step. Apply today with an up-to-date CV or call Claire Heckford at Rubicon for more information.
Customer Service Team Leader in Poole employer: Rubicon People Partnership
As a Customer Services Team Leader at our established global solutions provider in Poole, you'll thrive in a dynamic, people-first culture that prioritises employee well-being and growth. With benefits like a monthly profit share bonus, 30 days of paid holiday, and a modern office environment, we empower you to lead a dedicated team while enjoying perks such as free onsite parking and subsidised workplace massages. Join us to make a meaningful impact and advance your career in a supportive setting where your leadership is truly valued.
Contact Details:
Rubicon People Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Poole
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rubicon People Partnership. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rubicon People Partnership before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Team Leader in Poole
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rubicon People Partnership:Your cover letter is your chance to shine! Tell us why you want to work at Rubicon People Partnership specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rubicon People Partnership!
How to prepare for a job interview at Rubicon People Partnership
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
