At a Glance
- Tasks: Build strong relationships and support customers in maximising their software experience.
- Company: Join a growing tech company that values customer success and teamwork.
- Benefits: Enjoy hybrid working, 25 days leave, health support, and financial perks.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Make a real impact by helping customers thrive with innovative technology.
- Qualifications: 3-5 years in customer success or engagement within a tech environment.
The predicted salary is between 65000 - 65000 £ per year.
If you're a relationship-driven professional who genuinely loves helping customers succeed, this is a role where your impact will be visible and valued. You'll join a growing technology business, working with a portfolio of customers to help them get real, measurable value from a sophisticated software platform. This isn't account management with a sales target — it's purposeful, people-first work with genuine variety across every customer relationship.
As a Customer Engagement Manager, you will benefit from:
- Hybrid / Remote working (requirement to go into office at least x1 per month)
- 25 days annual leave plus public holidays
- Annual discretionary bonus reflecting company performance and your individual contribution
- Life assurance at 2x basic salary
- Enhanced company sick pay scheme
- Comprehensive health and wellbeing support including an Employee Assistance Programme, Online GP, eyecare, flu vaccination and cycle to work scheme
- Save As You Earn (SAYE) scheme with a guaranteed tax-free bonus after three years
- Free independent financial advice provided annually
- Free will writing service
- Professional membership and subscription fees covered where role-relevant
- Perkbox rewards platform with perks, discounts and a wellbeing hub
As a Customer Engagement Manager, your responsibilities will include:
- Building trusted relationships across a portfolio of accounts, acting as the go-to contact throughout the customer lifecycle
- Leading regular customer reviews focused on adoption, progress, risks and improvement opportunities
- Monitoring platform usage and customer health to identify gaps and proactively support where needed
- Coordinating onboarding activity in partnership with Project and Solution Architect teams to set customers up for long-term success
- Supporting renewal conversations by evidencing customer progress, usage and operational impact
- Collaborating across commercial, technical and delivery teams to maintain a joined-up customer experience
As a Customer Engagement Manager, your experience will include:
- 3 to 5 years in a Customer Success, Customer Engagement or Account Management role within a SaaS, technology or digital services environment
- Experience managing multiple customer accounts simultaneously across varying levels of complexity
- A track record of supporting customers through onboarding, adoption and ongoing engagement within a platform-based setting
- Confidence using data and customer insight to guide conversations and identify risks
- Experience working cross-functionally with commercial, technical and delivery teams
- Exposure to public sector, healthcare or other regulated environments is advantageous
Customer Engagement Manager in Poole employer: Rubicon People Partnership
Join a forward-thinking technology company that prioritises meaningful customer relationships and values your contributions. With a flexible hybrid working model, generous annual leave, and a comprehensive benefits package including health support and financial advice, this role offers an enriching work culture focused on employee growth and wellbeing. You'll thrive in an environment that encourages collaboration and innovation, making a tangible impact on customer success.
Contact Details:
Rubicon People Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Manager in Poole
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rubicon People Partnership. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rubicon People Partnership before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engagement Manager in Poole
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rubicon People Partnership:Your cover letter is your chance to shine! Tell us why you want to work at Rubicon People Partnership specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rubicon People Partnership!
How to prepare for a job interview at Rubicon People Partnership
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
