At a Glance
- Tasks: Solve technical issues and manage support tickets in a dynamic environment.
- Company: Join a rapidly growing company that values precision and continuous learning.
- Benefits: Enjoy 25 days holiday, healthcare, remote work, and career development.
- Other info: Participate in team events and enjoy paid volunteer days annually.
- Why this job: Tackle new challenges daily and enhance customer experience with your skills.
- Qualifications: Experience in technical support and strong troubleshooting abilities required.
The predicted salary is between 35000 - 35000 € per year.
Are you a structured, analytical problem solver who enjoys getting to the root of technical issues? This Support Engineer role offers the chance to work with complex systems, handle varied support requests, and build specialist technical expertise in a rapidly growing industry. You’ll be joining an environment where precision, accuracy, and continuous learning are genuinely valued. This is a great opportunity for someone who thrives in a role where every day presents a new technical challenge and where your methodical approach will directly improve customer experience.
As a Support Engineer, you will benefit from:
- 25 days holiday + bank holidays
- Guaranteed on call bonus
- Company funded healthcare plan
- Life assurance
- Company pension
- One day working from home per week
- Two paid volunteer days annually
- Career development opportunities
- Regular team and company events
As a Support Engineer, your responsibilities will include:
- Managing and resolving support tickets in line with strict SLAs and ITIL processes
- Investigating software and hardware issues and providing accurate updates to customers
- Handling inbound calls and emails to the support team
- Maintaining and updating documentation and knowledge articles
- Troubleshooting printers, terminals, and associated equipment
- Escalating complex issues to senior team members when required
As a Support Engineer, your experience will include:
- Previous service desk or technical support experience
- Experience working within ITIL-based environments
- Supporting customers within agreed SLAs
- Strong working knowledge of Microsoft Office
- Ability to troubleshoot software and hardware issues
- A valid driving licence and access to a vehicle
If you're ready to take the next step in your career, we'd love to hear from you. Apply today with an up-to-date CV or call Josh at Rubicon for more information.
Support Engineer in Glasgow employer: Rubicon People Partnership
Join a dynamic team in Glasgow as a Support Engineer, where your analytical skills will shine in a supportive and collaborative work culture. With a focus on continuous learning and career development, you'll enjoy generous benefits including 25 days holiday, a company-funded healthcare plan, and opportunities for community engagement through paid volunteer days. This role not only offers the chance to tackle diverse technical challenges but also fosters an environment that values precision and accuracy, making it an excellent place for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on common support scenarios and be ready to demonstrate your problem-solving skills. We want to see how you tackle real-world issues.
✨Tip Number 3
Show off your passion for continuous learning! Mention any recent courses or certifications you've completed that relate to support engineering. It shows you're committed to growing your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Support Engineer in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Engineer role. Highlight your previous service desk or technical support experience and any relevant ITIL knowledge. We want to see how your skills match what we're looking for!
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love structured, analytical problem solvers, so let us know how you get to the root of problems and improve customer experiences.
Keep It Professional Yet Personal:While we appreciate a professional tone, don’t be afraid to let your personality shine through! A bit of warmth and enthusiasm can make your application stand out. We’re looking for someone who fits into our team culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Rubicon People Partnership
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around troubleshooting software and hardware issues. Be prepared to discuss specific examples from your past experience where you've successfully resolved similar problems.
✨Familiarise Yourself with ITIL Processes
Since the role involves working within ITIL-based environments, it’s crucial to understand these processes. Review the key principles of ITIL and think about how you've applied them in previous roles. This will show that you’re not just familiar with the terminology but can also implement it effectively.
✨Practice Problem-Solving Scenarios
Expect to face some technical scenarios during the interview. Practise articulating your thought process when tackling a problem. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your analytical skills and methodical approach.
✨Show Enthusiasm for Continuous Learning
This role values continuous learning, so be ready to discuss how you keep your skills sharp. Mention any recent courses, certifications, or self-study you've undertaken. This will highlight your commitment to personal development and improving customer experience.
