Customer Service Account Manager in Edenbridge

Customer Services Account Manager | Edenbridge - Kent | Up to £35,000

Looking for a role where your reliability and people skills genuinely make a difference? This Customer Services Account Manager position offers the chance to build lasting relationships with your own set of accounts, while being part of a team that values consistency and trust.

As a Customer Services Account Manager, you will benefit from:

• A supportive team environment with clear processes in place
• The opportunity to work closely across sales, engineering and planning teams
• Autonomy to manage your own accounts and make decisions within your remit
• A varied role covering customer service, quotations, order processing and escalations
• Career progression, including exposure to team leadership responsibilities

As a Customer Services Account Manager, your responsibilities will include:

• Manage a portfolio of customer accounts, acting as their main point of contact
• Process enquiries, quotations and purchase orders through the company's ERP system
• Liaise with Field Sales, Engineering and Planning to keep customers informed on delivery schedules
• Act as an escalation point for the Customer Service team on disputes and complex requests
• Coordinate resolution of customer complaints and returns with relevant departments
• Support and occasionally deputise for the Customer Services Manager

As a Customer Services Account Manager, your experience will include:

• Previous B2B customer service experience, ideally within a manufacturing or electronics environment
• Confidence using ERP and/or CRM systems
• Strong Microsoft Office skills, including advanced Excel
• Ability to read and understand technical drawings and catalogues
• Previous supervisory or team leader experience would be an advantage
• Knowledge of ISO9001 or AS9100 standards is beneficial but not essential