At a Glance
- Tasks: Provide technical support and solutions for customer enquiries in a dynamic engineering environment.
- Company: Join Rubicon Consulting, a leading talent management consultancy focused on optimising business performance.
- Benefits: Gain valuable experience, develop your skills, and work in a collaborative team.
- Other info: Opportunity for career growth and continuous learning in a supportive environment.
- Why this job: Make a real impact by supporting innovative projects and enhancing customer confidence.
- Qualifications: BSc in Electrical Engineering with relevant project or service experience required.
The predicted salary is between 45000 - 55000 £ per year.
Rubicon Consulting is currently recruiting for Technical Support Engineer on a 6 Month Contract, based in Staffordshire.
Role Summary Reporting to the UK Service Leader, the Lead Technical Application Engineer is a key member of the Grid Automation Services operations team, providing technical leadership that supports service growth, customer confidence, and high-quality project execution.
The role provides engineering support, conducts customer site surveys, supports commercial proposals, responds to customer technical enquiries, and delivers training for installed Protection and Control systems.
The position requires sound technical judgement, structured problem solving, and clear engagement with customers and internal teams to resolve issues effectively.
Essential Responsibilities
- Review, analyse, and resolve assigned customer application enquiries using sound engineering principles while meeting business standards, procedures, quality expectations, and response deadlines.
- Support the commercial and sales teams by defining technically robust solutions aligned with customer specifications, scope expectations, and service delivery capability.
- Provide technical support to Operations and Service teams during project execution, factory acceptance testing, site acceptance testing, and commissioning activities.
- Support Protection and Control system engineering tasks, including technical review, issue investigation, and application guidance.
- Manage fault reports and customer complaints in line with defined procedures, ensuring timely technical input and clear customer communication.
- Support internal and external training activities, including classroom-based training and commissioning-focused knowledge transfer.
- Build knowledge of new products, systems, and industry standards to strengthen technical capability and support continuous improvement across the service organisation.
Requirements
Mandatory
Requirements
- Minimum BSc in Electrical Engineering, or equivalent qualification, with four to five years of relevant project or service experience.
- Experience with Substation Automation Systems, including technical support, testing, maintenance, and commissioning in transmission, distribution, industrial, or power plant environments.
- Ability to analyse customer applications and produce clear, accurate technical reports.
- Understanding of protection and control testing practices, tools, and equipment.
- Ability to travel within the UK and overseas as required.
- Fluent English, with the ability to communicate effectively with customers in writing and verbally. Preferred Experience:
- Proven knowledge of protection relays and Substation Automation solutions. Desired Characteristics:
- Working-level knowledge of substation protection and control system applications across transmission, distribution, and industrial environments.
- Ability to organise priorities, manage workload, and deliver against agreed milestones.
- Strong problem identification, root-cause analysis, and solution development skills.
- Sound judgement under pressure, with the ability to manage multiple customer enquiries simultaneously.
- Strong interpersonal and negotiation skills, with a constructive and customer-focused approach.
- Excellent verbal and written communication skills, with the ability to work effectively across departments.
- Collaborative working style with strong self-motivation, flexibility, and commitment to continuous learning.
- Self-starting team player with a strong sense of urgency and the ability to deliver to tight deadlines.
Our Company Rubicon Consulting is a Talent management consultancy which helps you to optimise business performance and competitive advantage by choosing the right people first time
Technical Support Engineer in Stafford employer: Rubicon Consulting
Rubicon Consulting is an excellent employer, offering a dynamic work environment in Norwich that fosters collaboration and innovation. With a strong commitment to employee development, we provide opportunities for growth through training and mentorship, ensuring our team members are equipped to excel in their roles. Our focus on safety and compliance not only enhances project success but also creates a supportive culture where every employee's contribution is valued.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Stafford
✨Get Hands-On with Temporary Projects
Temporary roles are all about flexibility and quick results. Look for short-term engineering projects or gigs that local companies might need help with. You can find these on job boards like Indeed or even niche platforms like PeoplePerHour. Don't be shy to reach out directly to firms—sometimes they have needs that aren't posted yet!
✨Tap into Engineering Meetups
Networking is key in engineering, especially for temporary positions. Check out local engineering meetups or hackathons relevant to your interests. Engaging with peers can lead to leads on temporary roles. Plus, it’s a sweet way to showcase your skills and passion in person—who knows who might be hiring at one of these events?
✨Leverage Your Connections
Let your friends and family know you're on the hunt for a temporary engineering role. Often, personal recommendations can get you in the door faster than any application. Share your goals and what you’re looking for through social media or casual conversations; you’d be surprised how many people might have the right connections!
✨Stay Sharp with Online Courses
While you're searching, keep those skills fresh! Take on some online courses related to your engineering field. Platforms like Coursera or edX can help you stay current and even get some certifications under your belt. This shows potential employers at Rubicon Consulting that you’re committed to growth, making you a more appealing candidate for temporary roles.
We think you need these skills to ace Technical Support Engineer in Stafford
Some tips for your application 🫡
Highlight Your Versatile Engineering Skills:For a temporary engineering role like this one at Rubicon Consulting, make sure to showcase a broad range of your engineering skills. Talk about different projects you’ve undertaken, focusing on your problem-solving ability and adaptability—key traits for temporary positions that depend on quick integration into teams.
Be Clear About Your Availability:Since this is a temporary role, clarity is essential. In your cover letter, be upfront about your availability and how soon you can start. Employers like Rubicon Consulting want to know that you can hit the ground running, so don’t shy away from mentioning your flexibility!
Tailor Your CV to Showcase Relevant Experience:Make sure your CV is tailored to reflect the specific engineering projects relevant to the job. For instance, if you’ve worked on temporary contracts before or have engaged in diverse engineering processes, highlight these experiences to show how well-rounded you are.
Include References from Past Employers:Temporary positions often require trust and reliability. Adding references from previous employers can significantly boost your application. It shows that you have a strong work ethic and can adapt quickly, which is exactly what Rubicon Consulting will be looking for.
How to prepare for a job interview at Rubicon Consulting
✨Get to Grips with Your Technical Skills
Engineering roles often involve assessing your technical expertise, so be prepared to delve into your core skills. Brush up on relevant software and tools you’ve used before, as well as any engineering principles that relate to the position at Rubicon Consulting. We want you to showcase your hands-on experience and problem-solving capabilities – it could be the difference between you and another candidate!
✨Prepare for Problem-Solving Scenarios
Expect to tackle some practical scenarios during the interview. Whether it's a design challenge or a troubleshooting test, Rubicon Consulting might want to see how you approach real-world engineering problems. Think of specific examples from your past work where you had to think on your feet and be ready to walk your interviewers through your thought process.
✨Show Your Adaptability in Temporary Roles
Since this is a temporary position, it’s key to demonstrate your flexibility and ability to hit the ground running. Make sure to convey your eagerness to learn and adapt quickly to the team and the specific projects at Rubicon Consulting. We all know that temporary roles can be a bit of a whirlwind, so emphasise your quick learning skills and your approach to managing change.
✨Highlight Relevant Portfolio Projects
If you've worked on engineering projects that align with the role at Rubicon Consulting, make sure to bring them up! A portfolio can be a great way to illustrate your engineering prowess. Discuss the challenges you faced, the solutions you implemented, and the results achieved – this will give the interviewers a tangible idea of what you bring to the table.
