Rubicon Consulting is currently recruiting for a CPE Technical Investigation Engineer on a 6 month rolling contract based in Suffolk. Role Summary We are seeking a highly skilled Technical Investigation Engineer to join the Home Hub In-Life team. This role is focused on the rapid investigation, replication, and diagnosis of complex customer and operational issues affecting our Client s Home Hubs and associated CPE devices. The successful candidate will take ownership of challenging technical issues from initial escalation through to root cause identification, acting as the bridge between In-Life Operations and the firmware development teams. They will be responsible for recreating real-world customer issues within laboratory environments, producing high-quality technical evidence, and driving resolution through supplier and development teams. Above all, we are looking for someone who is technically curious, tenacious in pursuing root cause, and an excellent communicator who can clearly articulate complex technical issues to engineers, suppliers, and senior stakeholders alike. Responsibilities * Lead technical investigations into complex customer-impacting issues across Home Hubs, Wi-Fi systems, Digital Voice, and associated CPE products. * Analyse logs, telemetry, packet captures, crash dumps, and customer evidence to identify likely causes of service failure. * Design and execute laboratory test scenarios to rapi...
CPE Technical Investigation Engineer in Peterborough employer: Rubicon Consulting
Rubicon Consulting is an exceptional employer located in Bristol, offering a dynamic work environment that fosters collaboration and innovation. With a strong focus on employee growth, we provide opportunities for mentorship and continuous improvement, ensuring our team members are equipped with the skills needed to excel in their roles. Our commitment to a customer-centric approach and compliance-driven projects makes working here both meaningful and rewarding.
