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- Tasks: Own the order process from start to finish, ensuring timely delivery and customer satisfaction.
- Company: Join Rubicon Consulting, a talent management consultancy focused on optimizing business performance.
- Benefits: Enjoy a 6-month contract with potential for growth and valuable experience in a dynamic environment.
- Why this job: Be part of a supportive team that values your input and offers opportunities for improvement.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: This role is inside IR35, perfect for those looking to gain hands-on experience.
The predicted salary is between 30000 - 42000 £ per year.
Rubicon Consulting is currently recruiting an Order Fulfilment Specialist on a 6 Month Contract based in West Midlands. This position is INSIDE IR35 Description: Wing to wing ownership for timely delivery of orders, ensuring on-time Payment collection from Customers & After-sales support. Carry out efficient Contracts administration from direct customer orders ensuring all orders are scheduled for despatch in line with customer requirements and acknowledged to the customer within 72 hours • Verification of technical and commercial specifications of customer orders • Verification of technical data of protection relays (CORTEC) • Recording of customer orders in ERP (SAP) system • Processing of On Line Store (OLS) Orders Ensure commercial conditions are as agreed to standard company requirements or are approved variations. Orders are correctly reviewed, accepted and approved in line with company procedures/ sales Agreements/ offers conditions Launch and follow-up of internal orders (trading), other internal departments, and occasionally external orders. Follow-up delivery schedules with manufacturing units, external suppliers and shipping. Ensure contract is managed to completion and the goods are delivered to the required delivery address. Control of logistical aspects (documents for export, relationship with forwarders, carriers, customs) Propose and implement improvement actions to optimize the processing of Product orders Provide expertise to problem solve and offer alternative solutions for the customer. Interface with • Manufacturing units, Suppliers and Commercial, Tenders and Marketing functions if necessary • Finance and Accounting department • Customers, ensuring customer satisfaction Invoicing Use the Billing Due List (BDL) to identify orders to be invoiced to customer. Prepare invoices to customer and send via required method (portal, email, hardcopy). Invoices shall be in line with agreed price/ rate, payment terms and conditions. Raise credits as requested through the formal process. Ensure timely collection of Payment from Customer in close coordination with Accounts receivable. Contract Administrator shall ensure to remove any roadblock in collecting the payments in a timely manner in order to ensure on time Payment collections. After Sale Issue returns reference to customer and arrange for the return of the unit(s) Advise customer if the service is chargeable and the associated costs Liaise with the After Sales teams in the manufacturing units for quickest turnaround and return of goods to customer. Communication Respond directly to customers regarding outstanding delivery within 24 hours. Advise management of any relevant contractual matters as appropriate Business Support Good understanding of the legalities of contracts, export, shipping, invoicing, finance and standard terms and conditions Liaise with Finance/ accounting dept to ensure correct payment Liaise with Commercial colleagues and provide feedback regarding customer orders, issues, queries, etc. Our Company Rubicon Consulting is a Talent management consultancy which helps you to optimise business performance and competitive advantage by choosing the right people first time
Order Fulfilment Specialist employer: Rubicon Consulting
Contact Detail:
Rubicon Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Fulfilment Specialist
✨Tip Number 1
Familiarize yourself with ERP systems, especially SAP, as this is crucial for the Order Fulfilment Specialist role. Highlight any experience you have with similar systems during your conversations.
✨Tip Number 2
Understand the logistics and supply chain processes, particularly in relation to export documentation and customs. This knowledge will help you stand out when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your problem-solving skills and provide examples of how you've handled customer issues in the past. This will demonstrate your ability to interface effectively with customers and internal teams.
✨Tip Number 4
Research Rubicon Consulting and their approach to talent management. Being knowledgeable about the company will show your genuine interest and help you connect your skills to their needs.
We think you need these skills to ace Order Fulfilment Specialist
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Order Fulfilment Specialist position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect relevant experience in order fulfilment, contract administration, and customer service. Use specific examples that demonstrate your ability to manage orders and ensure customer satisfaction.
Craft a Strong Cover Letter: Write a cover letter that addresses why you are a great fit for this role. Mention your understanding of the logistics involved in order fulfilment and your problem-solving skills, as well as your ability to communicate effectively with customers and internal teams.
Highlight Relevant Skills: In your application, emphasize skills such as ERP system proficiency (especially SAP), contract management, invoicing, and customer communication. Make sure to provide examples of how you've successfully used these skills in previous roles.
How to prepare for a job interview at Rubicon Consulting
✨Understand the Order Fulfilment Process
Make sure you have a solid grasp of the entire order fulfilment process, from order placement to delivery. Be prepared to discuss how you would manage each step and ensure timely delivery while maintaining customer satisfaction.
✨Familiarize Yourself with ERP Systems
Since the role involves recording customer orders in an ERP system like SAP, it’s crucial to demonstrate your familiarity with such systems. If you have experience with SAP or similar software, be ready to share specific examples of how you've used it effectively in past roles.
✨Highlight Your Problem-Solving Skills
The job requires expertise in problem-solving and offering alternative solutions for customers. Prepare examples of past challenges you've faced in order fulfilment and how you successfully resolved them, emphasizing your ability to think on your feet.
✨Show Your Communication Skills
Effective communication is key in this role, especially when liaising with customers and internal departments. Be ready to discuss how you handle customer inquiries and keep all stakeholders informed about order statuses, ensuring that you can convey information clearly and promptly.
