At a Glance
- Tasks: Provide top-notch customer service and support for IT incidents and projects.
- Company: Join RTX, a leader in aerospace and defence with a mission to make a difference.
- Benefits: Competitive salary, career growth, and the chance to work on impactful projects.
- Other info: Dynamic work environment with opportunities for professional development.
- Why this job: Be the go-to person for tech support and help shape the future of defence technology.
- Qualifications: Customer service skills and experience with IT systems are essential.
The predicted salary is between 28350 - 34650 £ per year.
Country: United Kingdom
Location: Winnersh, Wokingham
Position Role Type: Onsite
At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense.
Summary of Role: Reporting to the Workplace Services Manager you will be a champion for great Customer Service. The role combines onsite and remote site support as well as colleagues working from geographically dispersed locations. Providing telephone and remote desktop support in addition to site based project delivery tasks and fulfilling service requests.
Main Duties:
- Incident, Service Request, Problem and Change Management
- Supporting large onsite projects
- Managing and coordinating projects and service improvement initiatives
- Audio Visual / Meeting / Conference support
- Driving a “shift-left” mindset and capability
- Desktop imaging and deployment methods
- IT Asset Management
- Deskside support
Essential Knowledge / Skills:
- As the “shop front” to the department the successful candidate will have excellent customer service skills
- Ability to listen, influence, negotiate, build rapport, and credibility with colleagues
- Energy, focus, assertiveness, and diplomacy
- Excellent verbal and written communication skills
- Ability to diffuse and resolve conflict with good problem-solving techniques to achieve win/win outcomes
- Ability to focus on business value results, rather than solutions
- Technical aptitude, requirements management, and the ability to assess and articulate risk, issues and non compliance
- Ability to Travel (UK) and work with minimal supervision
- Full UK Driving License
Desirable:
- ITIL Foundation and relevant technical qualification(s)
- Good practical experience with enterprise technologies such as Active Directory, Intune, M365, Teams and SharePoint Admin.
- Practical experience of IT operation, project delivery and troubleshooting across user devices, servers and networking.
Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:
- Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
- Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.
- Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.
Requires theoretical to advanced knowledge of work area typically obtained through University Degree combined with experience. Practical knowledge of RTX projects, programs or systems with the ability to make enhancements and leverage in daily work. Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience.
Engineering/Other Technical Positions: Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 2 years of prior relevant experience unless prohibited by local laws/regulations.
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
2nd Line Support Professional in Wokingham employer: RTX
Raytheon UK is an exceptional employer located in Glenrothes, Fife, offering a collaborative work culture that prioritises innovation and employee growth. With a comprehensive benefits package including generous holiday allowances, a strong pension contribution, and enhanced family-friendly policies, we are committed to nurturing talent and providing meaningful career development opportunities. Join us to be part of a community dedicated to advancing technology for national security while enjoying a fulfilling and supportive work environment.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Professional in Wokingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what RTX values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges RTX might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at RTX!
✨Direct Apply to RTX
Let's not forget to apply directly through the RTX website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Support Professional in Wokingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at RTX.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at RTX. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at RTX
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
