Associate HR Advisor - 12-month Fixed Term in Solihull

With a global workforce of +180,000 employees, RTX is a leader in technologically advanced and intelligent solutions for the global aerospace defence industry. RTX has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving market. RTX comprises 3 key businesses; Collins Aerospace, Pratt & Whitney, and Raytheon, with the UK being predominantly Collins Aerospace.

Collins Aerospace specialises in producing aerostructures, avionics, interiors, mechanical systems, mission systems, and power and control systems that serve customers across the commercial, regional, business aviation and military sectors.

We are looking for Associate HR Advisors to join our UKI People Services, Tier 1 People Services team. As part of the Enterprise Services business, People Services operates as a HR Shared Service, providing first line HR advice and guidance to employees and managers. Our UK and Ireland team support all 21 sites across the UK business, totalling around 6,500 employees. The team is split into 3 tiers – Tier 0 being our online, self-service portal; Tier 1 handling queries, providing advice and guidance, and general HR administration; and Tier 2 providing more specialised services for the most complex cases. This structure also provides a wealth of career development opportunities. These roles are situated in Tier 1, reporting to the Team Lead. The role is highly customer-focused, fast paced, varied and relies on effective collaboration with others.

Work Location: Hybrid – 3 days remote and 2 days per week in the Shirley, UK office. This is a 12-month Fixed Term opportunity.

What you will do:

• Provide first line HR support to employees and managers including providing simple HR policy and process advice across the employee lifecycle.
• Utilize our CRM system ServiceNow to proactively administer your own caseload, manage customer expectations and adhere to SLAs.
• Undertake a range of HR administration duties including production of employee correspondence, preparation of employment contracts, data audits and updating employee files, ensuring that high levels of data accuracy are maintained throughout.
• Utilise HRIT systems such as Workday to transact HR changes, troubleshoot process issues and coach managers to effectively navigate systems.
• Provide high quality customer service while managing cases from various employee populations, across a wide variety of channels (email, phone and online portal).
• Understand and be compliant with the corporate data protection and confidentiality policies.

Qualifications / Experience we prefer:

• Fluency in spoken and written Arabic is preferred due to the nature of the role and the needs of our customer base.
• Attitude is key to this role, so you will need to be highly-customer orientated and able to deliver great customer service to a wide range of employees, from shop floor to executive.
• You must be comfortable working in a fast-paced customer service environment, operating to agreed targets and SLAs.
• Ability to multi-task and proactively prioritise work to meet competing demands.
• Be proactive, professional and maintain high levels of confidentiality.
• Experience working in a HR Shared Service Centre and/or a Customer Service Contact Centre environment preferred.
• Ability to work independently and enjoy working under pressure.
• Good attention to detail and accuracy.
• Logical thinker who can solve problems quickly.
• Team player who can support and encourage others.
• Strong IT skills and aptitude for using HRIT tools.
• Experience of Workday or ServiceNow desirable but not essential.

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as: Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader. Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.