Payroll Administrator

Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology. We are looking for a Payroll Administrator to join our People Services team. As part of the Enterprise Services business, People Services operates as a HR & Payroll Shared Service, providing first line HR advice and guidance to employees and managers. Our UK team support all 21 sites across the UK, Ireland, and Middle East locations, totaling around 7,600 employees.

The role is highly customer-focused, fast paced, varied and relies on effective collaboration with others. This role will focus on various payroll functions as well as the opportunity to expand into HR services such as employee life events, flexible working applications, terminations, and beyond.

What will you do:

• Utilise the payroll system SAP and the HR system Workday to process transactions and troubleshoot issues and queries. This will include running reports and analysing data.
• Process applications and advise on maternity, paternity, and flexible working requests in line with company policies.
• Undertake a range of HR administration duties including generating employee correspondence, data audits and updating employee files, ensuring high levels of data accuracy are maintained throughout.
• Deliver high quality customer service whilst managing cases from diverse employee groups, across multiple communication channels including email, phone and our online portal.
• Adhere to established Payroll and HR processes, knowledge, policies, company guidelines and regulations to resolve simple customer queries.
• Actively engage with and apply continuous improvement methodology to identify improvement opportunities and support process optimisation activities.
• Provide first-line Payroll and HR support to employees and managers including providing HR policy and process advice across the employee lifecycle.
• Use our CRM system ServiceNow to proactively administer cases, manage customer expectations and adhere to SLAs.
• Understand and be compliant with the corporate data protection and confidentiality policies.
• Act as an advocate for People Services within the business and encourage adoption.

Qualifications and experience we prefer:

• At least 1 years’ experience working within a Payroll is essential.
• You must be comfortable working in a fast-paced customer service environment, operating to agreed targets, SLAs and able to deliver great customer service to a wide range of employees, from shop floor to executive.
• Ability to multi-task and proactively prioritise work to meet competing demands.
• Be proactive, professional and maintain high levels of confidentiality.
• Strong communication skills (written and oral) and ability to verbally coach customers over the phone or on Teams.
• Ability to work independently and enjoy working under pressure.
• Attentive to details and a logical thinker who can solve problems quickly.
• Strong IT skills, including Workday and ServiceNow experience (desirable), strong Excel skills – ability to manipulate data and run Vlookups, formulas, etc.
• CIPP or CIPD level 3 (or equivalent) qualified (desirable).

What We Offer:

In return we offer a benefits package which includes a competitive salary as well as 25 days annual leave plus bank holidays. There is an Employee Assistance Programme, employee discounts, a fantastic pension scheme, wellness programmes to include discounted gym membership and much, much more. This is a full-time hybrid role with Wednesday and Thursday in the Shirley office. The hours of work being 8-4 Monday to Thursday and Friday.

Human Resources is committed to making RTX a great place to work, grow and belong by recruiting, onboarding, developing, rewarding and retaining the very best talent our industry has to offer. By fostering an inclusive culture for employees to earn and fulfil their potential, Human Resources fuels the success of our business - every day.

Join our team and help us soar to new heights.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.