At a Glance
- Tasks: Support deployment and application for a major financial planning transformation.
- Company: Join Raytheon UK, a leader in defence and aerospace technology.
- Benefits: Hybrid work, professional development, and a collaborative environment.
- Other info: Dynamic role with opportunities for training and knowledge transfer.
- Why this job: Make a real impact on national security while growing your skills.
- Qualifications: Experience in application support, especially with finance platforms.
The predicted salary is between 40000 - 50000 £ per year.
At Raytheon UK, we take immense pride in being a leader in defence and aerospace technology. As an employer, we are dedicated to fuelling innovation, nurturing talent, and fostering a culture of excellence. Joining our team means being part of an organisation that shapes the future of national security whilst investing in your growth and personal development. We provide a collaborative environment, abundant opportunities for professional development, and a profound sense of purpose in what we do.
About the role: We are seeking a capable and motivated Application Support Engineer to join our wider Data and BI Product Family. This role will initially focus on providing technical deployment and application support for a major financial planning transformation, working closely with programme teams and Digital Technology functions such as Architecture, Security, and Operations.
The role requires strong technical troubleshooting skills, hands‑on experience with financial planning platforms, and a solid foundation in operating system and application support. As the programme transitions toward go‑live, the Application Support Engineer will play a key role in knowledge transfer, documentation, and training, ensuring the broader support team is fully equipped to manage the new platform in a live environment.
You will initially be aligned with the programme and transition to your home team as the programme nears delivery where you will integrate with the wider team and pick up other application support tasks as required. Agile experience is highly advantageous, as this role sits within an engineering product family that operates using modern, iterative delivery methodologies.
Responsibilities
- Deployment & Technical Support: Support the initial deployment, configuration, and technical validation of the new financial platform. Provide hands‑on troubleshooting and issue resolution across application, interface and configuration layers. Work closely with infrastructure, network, and security teams to ensure end‑to‑end environment readiness.
- Collaboration & Cross‑Functional Engagement: Collaborate with key programme stakeholders including Architecture, Engineering, Programme Delivery, QA, and Finance Operations. Participate in Agile ceremonies and contribute to iterative delivery cycles, backlog refinement, and continuous improvement. Assist in interpreting architectural and design requirements into actionable support tasks.
- Operational Readiness & Transition: Prepare the wider support organisation for steady‑state operations by developing documentation, standard operating procedures, and knowledge articles. Deliver training and knowledge‑transfer sessions to ensure operational teams can confidently support the live Finance platform. Contribute to hyper‑care and early life support activities post‑go‑live.
- Monitoring, Incident Management & Continuous Improvement: Implement and maintain monitoring solutions to ensure system availability and performance. Manage incident triage, root cause analysis, and problem resolution for platform‑related issues. Identify opportunities to enhance stability, resilience, and operational efficiency of the platform.
Candidate requirements:
Essential: Proven experience in application support, ideally with finance platforms, OneStream in particular. Strong understanding of Service Management frameworks such as ITIL. Solid background in operating system management (Windows/Linux), application troubleshooting and performance optimisation, log analysis, system monitoring, and incident management. Ability to collaborate effectively with technical and non‑technical stakeholders. Experience working in structured delivery environments; familiarity with Agile ways of working is advantageous.
Desirable: Experience in support of a wide range of Data and MI/BI platforms. Experience supporting applications in regulated industries (e.g., government, aerospace and defence). Knowledge of integration concepts (ETL, Event, APIs, message‑based interfaces). Exposure to deployment automation or DevOps practices.
Personal Attributes: Strong analytical and problem‑solving mindset. Clear communicator able to work across diverse technical teams. Proactive, collaborative, and committed to delivering high‑quality support. Adaptable, eager to learn, and able to transition seamlessly between project and BAU contexts.
Application Support Engineer - 12 months' Fixed Term Contract in Glenrothes employer: RTX
At Raytheon UK, we pride ourselves on being a leader in defence and aerospace technology, offering a dynamic work environment in Harlow that fosters innovation and personal growth. As an Application Support Engineer, you will benefit from a collaborative culture that prioritises professional development and provides meaningful opportunities to contribute to national security. With a commitment to employee well-being and a focus on continuous improvement, Raytheon UK is an excellent employer for those seeking a rewarding career in a cutting-edge industry.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer - 12 months' Fixed Term Contract in Glenrothes
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their projects and values, so you can show how you fit right in with their mission.
✨Tip Number 3
Practice your technical skills! Since this role involves application support, brush up on troubleshooting and financial platforms. You want to impress them with your know-how.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining us.
We think you need these skills to ace Application Support Engineer - 12 months' Fixed Term Contract in Glenrothes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with application support, especially in finance platforms like OneStream. We want to see how your skills align with the role!
Showcase Your Technical Skills:Don’t hold back on detailing your technical troubleshooting skills and any hands-on experience you have with operating systems and application support. This is your chance to shine!
Highlight Collaboration Experience:Since this role involves working closely with various teams, share examples of how you've successfully collaborated with both technical and non-technical stakeholders in the past. We love a team player!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at RTX
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around application support and financial planning platforms like OneStream. Be ready to discuss your hands-on experience with troubleshooting and performance optimisation, as this will be key in the role.
✨Understand Agile Methodologies
Since the role involves working within Agile frameworks, it’s crucial to familiarise yourself with Agile principles and practices. Be prepared to share examples of how you've contributed to iterative delivery cycles or participated in Agile ceremonies in your previous roles.
✨Showcase Your Collaboration Skills
This position requires working closely with various teams, so highlight your ability to collaborate effectively with both technical and non-technical stakeholders. Think of specific instances where you’ve successfully worked across different teams to achieve a common goal.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle real-world scenarios. Prepare to discuss past incidents you've managed, focusing on your approach to incident triage, root cause analysis, and how you ensured operational readiness.
