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- Tasks: Deploy and support cutting-edge passenger processing systems at major airports.
- Company: Join Collins Aerospace, a global leader in aerospace technology.
- Benefits: Hybrid work, travel opportunities, and career growth in a dynamic environment.
- Why this job: Make a real impact on airport operations while travelling across the EMEA region.
- Qualifications: Experience in networking and system deployment, with a passion for problem-solving.
- Other info: Fast-paced role with exposure to international projects and diverse technologies.
The predicted salary is between 36000 - 60000 £ per year.
Airports never sleep. Neither does the technology that keeps them moving. At Collins Aerospace, we design and deliver the intelligent systems that power passenger journeys across the globe — from check-in and self-service bag drop to biometric validation and airside operations. Behind every seamless airport experience is robust infrastructure, secure networks and experts who make it all work.
We are now looking for a Customer Service Engineer to join our Crawley team and help deploy and support mission-critical passenger processing systems across the EMEA region. If you enjoy solving real-world technical problems, working hands-on with both software and hardware, and travelling to major airport sites — this could be your next move.
What You’ll Be Doing
You’ll be part of a specialist deployment team responsible for delivering and supporting bespoke airport solutions. Your work will directly impact operational performance at live international airports.
- Lead and support airport deployments of Passenger Processing Systems including CUPPS, CUSS, Self-Service Bag Drop, and Airport Solutions such as AODB / RMS, BRS, Baggage Message Systems, Passenger Validation & eGates
- Deploy and support LAN/WAN infrastructure including Cisco routers, ASA firewalls and switches
- Build and configure physical servers and bespoke application environments
- Monitor systems to ensure availability, reliability, performance and security compliance
- Troubleshoot hardware and software issues in live operational environments
- Plan, design and implement configurations for tailored software solutions
- Provide third-level support (onsite and remote) on a rotational basis, including occasional weekend support
- Create and maintain system documentation and support procedures
- Collaborate closely with deployment engineers and IT teams across EMEA
This is a highly visible role requiring independence, sound judgement and technical creativity.
What We’re Looking For
You’ll bring experience in networking and system deployment, ideally within airport or operational environments. Outside the airport deployments, this role is based at our Crawley site for a minimum of 4 days per week.
Essential experience:
- Strong networking knowledge including Cisco CLI, switches and routers
- Experience deploying and supporting LAN/WAN environments
- Hands-on troubleshooting across hardware and software
- Experience working autonomously in customer-facing environments
- Willingness to travel (approx. 60%)
Desirable qualifications and exposure:
- Cisco CCST or CCNA (CCNP desirable)
- Microsoft MCSE
- MS SQL experience
- Exposure to AWS or other cloud providers
- Experience within Telco or Service Provider environments
- Knowledge of airport operations and passenger processing systems
Why Join Collins Aerospace?
Collins Aerospace is a global leader in advanced aerospace and defence solutions. Every day our teams help make travel safer, smarter and more connected. From intelligent airport systems to next-generation aircraft technologies, our work shapes the future of aviation. In Crawley, you’ll join a team delivering high-impact solutions into live operational environments across the globe.
You’ll gain:
- Exposure to international airport deployments
- A technically diverse environment spanning networking, software, infrastructure and cloud
- Opportunities to grow within a global aerospace organisation
- Meaningful work that directly impacts millions of passengers
If you thrive in fast-paced environments, enjoy travelling, and want your technical expertise to power some of the world’s busiest airports — we’d love to hear from you. Apply today and help redefine the airport experience.
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
Customer Service Engineer in Crawley employer: RTX
Contact Detail:
RTX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Engineer in Crawley
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars related to customer service engineering. The more people you know in the field, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and experiences. This is a great way to demonstrate your hands-on troubleshooting abilities and technical creativity to potential employers.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios you might face as a Customer Service Engineer. Think about how you'd handle real-world problems and be ready to share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Collins Aerospace.
We think you need these skills to ace Customer Service Engineer in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Engineer role. Highlight your networking knowledge, troubleshooting experience, and any relevant certifications like Cisco CCNA. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working in airport technology and how your background makes you a great fit for the role. Keep it engaging and personal — we love to see your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. Whether it's hardware or software issues, we want to know how you approached the problem and what the outcome was. This will show us your hands-on experience and creativity!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative to connect with us directly!
How to prepare for a job interview at RTX
✨Know Your Tech
Brush up on your networking knowledge, especially with Cisco CLI, switches, and routers. Be ready to discuss your hands-on experience with LAN/WAN environments and how you've tackled troubleshooting in live operational settings.
✨Showcase Your Problem-Solving Skills
Prepare examples of real-world technical problems you've solved, particularly in customer-facing roles. Highlight your ability to think creatively and independently when deploying and supporting systems.
✨Understand the Airport Environment
Familiarise yourself with airport operations and passenger processing systems. Knowing how your role as a Customer Service Engineer fits into the bigger picture will impress interviewers and show your genuine interest in the position.
✨Be Ready to Travel
Since this role involves approximately 60% travel, be prepared to discuss your flexibility and willingness to travel. Share any previous experiences where you’ve successfully managed travel while maintaining work commitments.
