At a Glance
- Tasks: Provide technical support for a major financial planning transformation and troubleshoot issues.
- Company: Join a dynamic team within a leading financial organisation focused on innovation.
- Benefits: Gain valuable experience, competitive pay, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on Agile methodologies and continuous improvement.
- Why this job: Be part of a transformative project and make a real impact in the finance sector.
- Qualifications: Experience in application support, especially with finance platforms, is essential.
The predicted salary is between 35000 - 45000 € per year.
We are seeking a capable and motivated Application Support Engineer to join our wider Data and BI Product Family. This role will initially focus on providing technical deployment and application support for a major financial planning transformation, working closely with programme teams and Digital Technology functions such as Architecture, Security, and Operations. The role requires strong technical troubleshooting skills, hands‑on experience with financial planning platforms, and a solid foundation in operating system and application support. As the programme transitions toward go‑live, the Application Support Engineer will play a key role in knowledge transfer, documentation, and training, ensuring the broader support team is fully equipped to manage the new platform in a live environment. You will initially be aligned with the programme and transition to your home team as the programme nears delivery where you will integrate with the wider team and pick up other application support tasks as required. Agile experience is highly advantageous, as this role sits within an engineering product family that operates using modern, iterative delivery methodologies.
Deployment & Technical Support
- Support the initial deployment, configuration, and technical validation of the new financial platform.
- Provide hands‑on troubleshooting and issue resolution across application, interface and configuration layers.
- Work closely with infrastructure, network, and security teams to ensure end‑to‑end environment readiness.
Collaboration & Cross‑Functional Engagement
- Collaborate with key programme stakeholders including Architecture, Engineering, Programme Delivery, QA, and Finance Operations.
- Participate in Agile ceremonies and contribute to iterative delivery cycles, backlog refinement, and continuous improvement.
- Assist in interpreting architectural and design requirements into actionable support tasks.
Operational Readiness & Transition
- Prepare the wider support organisation for steady‑state operations by developing documentation, standard operating procedures, and knowledge articles.
- Deliver training and knowledge‑transfer sessions to ensure operational teams can confidently support the live Finance platform.
- Contribute to hyper‑care and early life support activities post‑go‑live.
Monitoring, Incident Management & Continuous Improvement
- Implement and maintain monitoring solutions to ensure system availability and performance.
- Manage incident triage, root cause analysis, and problem resolution for platform‑related issues.
- Identify opportunities to enhance stability, resilience, and operational efficiency of the platform.
Qualifications
- Proven experience in application support, ideally with finance platforms, OneStream in particular.
- Strong understanding of Service Management frameworks such as ITIL.
- Solid background in operating system management (Windows/Linux), application troubleshooting and performance optimisation, log analysis, system monitoring, and incident management.
- Ability to collaborate effectively with technical and non‑technical stakeholders.
- Experience working in structured delivery environments; familiarity with Agile ways of working is advantageous.
Desirable
- Experience in support of a wide range of Data and MI/BI platforms.
- Experience supporting applications in regulated industries (e.g., government, aerospace and defence).
- Knowledge of integration concepts (ETL, Event, APIs, message‑based interfaces).
- Exposure to deployment automation or DevOps practices.
Personal Attributes
- Strong analytical and problem‑solving mindset.
- Clear communicator able to work across diverse technical teams.
- Proactive, collaborative, and committed to delivering high‑quality support.
- Adaptable, eager to learn, and able to transition seamlessly between project and BAU contexts.
Application Support Engineer - 12 months' Fixed Term Contract employer: RTX Corporation
Join a dynamic and innovative team as an Application Support Engineer, where you'll play a pivotal role in a major financial planning transformation. Our company fosters a collaborative work culture that values continuous improvement and employee growth, offering extensive training and development opportunities to ensure you thrive in your career. Located in a vibrant area, we provide a supportive environment that encourages creativity and teamwork, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer - 12 months' Fixed Term Contract
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to application support. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! If you've worked on financial planning platforms or have Agile experience, make sure to highlight that in conversations. Bring examples of how you've tackled technical challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Application Support Engineer - 12 months' Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Engineer role. Highlight your experience with financial planning platforms and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our team. Don't forget to mention your experience with Agile methodologies if you have it!
Showcase Your Troubleshooting Skills:In your application, be sure to highlight specific examples of your troubleshooting experience. We love seeing how you've tackled challenges in the past, especially in application support or financial platforms.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at RTX Corporation
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around financial planning platforms like OneStream. Be ready to discuss your hands-on experience with troubleshooting and application support, as this will be key in demonstrating your capability for the role.
✨Familiarise Yourself with Agile Methodologies
Since the role involves working within an Agile environment, it’s crucial to understand Agile principles and practices. Prepare to talk about your previous experiences in Agile settings and how you've contributed to iterative delivery cycles or backlog refinement.
✨Prepare for Collaboration Questions
This position requires a lot of cross-functional engagement, so think about examples where you've successfully collaborated with different teams. Be ready to share how you’ve worked with stakeholders from various backgrounds, including architecture, engineering, and finance operations.
✨Showcase Your Problem-Solving Skills
The interviewers will want to see your analytical mindset in action. Prepare to discuss specific incidents where you managed triage, root cause analysis, or problem resolution. Highlight any improvements you made to enhance system stability or operational efficiency.
