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For Companies At a Glance
- Tasks: Manage and optimise digital systems to ensure security and reliability.
- Company: Join RTN Mental Health, a mission-driven organisation transforming mental health services.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on mental health care through innovative digital solutions.
- Qualifications: Experience in system administration and strong problem-solving skills required.
- Other info: Flexible working environment with a focus on personal and professional development.
The predicted salary is between 50000 - 50000 £ per year.
Location: Remote
Contract Type: Permanent, Full-time
Start Date: ASAP
Salary: ~£50,000
About RTN Mental Health
At RTN Mental Health, we’re on a mission to transform the way neurodevelopmental and primary care mental health services are delivered across the UK. As a dynamic and rapidly expanding organisation, we combine clinical excellence with commercial innovation to deliver high-quality, person-centred care. From NHS partnerships to private services, we’re redefining what accessible, ethical and effective mental health support can look like, and building clinical pathways that are robust, evidence-based and genuinely life-changing. Our values sit at the heart of everything we do: Respect at our core, transformation in our actions, nurture in our care.
The Role
We are looking for a skilled and proactive Systems Administrator to support the development of a secure, reliable and well-governed digital environment across RTN Mental Health. This is a hands-on technical role within a growing, values-driven organisation. Working closely with the Director of Digital and Technology, you will play a key role in the day-to-day administration, configuration and optimisation of core business and clinical systems, helping ensure our platforms are secure, compliant and fit for purpose.
You will be responsible for user provisioning, permissions management and role-based access controls across multiple systems, helping embed least privilege principles and strengthen governance across the organisation. You will also support system setup, integrations, troubleshooting and documentation, contributing to the move away from disconnected, manually managed processes towards a more structured and efficient digital environment.
We welcome applications from technically capable and detail-oriented professionals who are confident balancing security, usability and operational need. You will be comfortable working independently in a remote environment, while collaborating effectively with colleagues, suppliers and external IT partners. Above all, you will help ensure our systems are safe, well-managed and supportive of high-quality care, strong operational delivery and sustainable organisational growth.
Role Responsibilities
- System Administration & Platform Support
- Take ownership of the day-to-day administration, maintenance and optimisation of core business and clinical systems
- Ensure systems remain reliable, secure and configured to meet organisational needs
- Support the setup and ongoing administration of users, groups, permissions and workflows
- Apply consistent administrative standards across new and existing platforms
- User Access & Least Privilege Management
- Manage user accounts, permissions and role-based access controls across multiple systems
- Apply least privilege principles to reduce risk and maintain appropriate levels of access
- Regularly review and update access rights to ensure they remain accurate and appropriate
- Support secure and well-controlled access across clinical, operational and business platforms
- Joiners, Movers and Leavers
- Administer onboarding, role changes and offboarding across relevant systems in a timely and controlled way
- Ensure access rights are granted, amended and removed accurately
- Maintain clear records of access changes and administrative actions
- Help ensure access is always appropriate to role and business need
- Security, Compliance & Data Governance
- Maintain effective system controls, configuration standards and access records to support audit readiness
- Contribute to cyber security, governance and compliance activity across the organisation
- Support secure handling of sensitive information and good data governance practice
- Help strengthen control, consistency and accountability in the way organisational data is managed
- System Configuration, Integration & Improvement
- Support the secure setup and configuration of systems, including roles, permissions and workflows
- Assist with system integrations, migrations and digital improvement initiatives
- Help streamline processes across clinical, operational and business functions
- Identify opportunities to improve system performance, automation and user experience
- Troubleshooting, Documentation & Collaboration
- Investigate and resolve systems-related issues, providing effective support to users and stakeholders
- Coordinate with software vendors, managed service providers and third-party suppliers where needed
- Produce and maintain clear documentation, including SOPs, access models and system guidance
- Communicate technical information clearly to non-technical colleagues and support adoption of good practice
About You
Essential
- Proven experience in a Systems Administrator, IT Administrator or similar technical support role
- Experience administering business systems, user accounts and permissions across multiple platforms
- Experience managing role-based access controls and applying least privilege principles
- Experience supporting system setup, configuration and ongoing maintenance
- Strong understanding of system security, governance and access control best practice
- Ability to troubleshoot technical issues and coordinate effective resolutions
- Strong documentation skills, including creating SOPs and clear system guidance
- Ability to communicate technical information clearly to non-technical users
- Good understanding of data governance and the secure handling of sensitive information
- Highly organised, methodical and detail-focused
- Able to work independently while collaborating effectively with others
Desirable
- Experience within healthcare, mental health or another regulated environment
- Experience contributing to cyber security, compliance or audit-related activity
- Experience supporting system integrations, migrations or digital improvement projects
- Experience working with software vendors, third-party suppliers or managed service providers
- Relevant IT qualification, technical certification or equivalent practical experience
- Microsoft 365, Azure, Google Workspace or equivalent systems administration certification
- CRM administration experience with Salesforce, HubSpot, Monday.com or similar platforms
- Aware of DSPT, Cyber Essentials or similar compliance frameworks
Our Values in Action
- Respect - We listen with empathy, value lived experience and communicate with honesty and care. We celebrate individuality and practise inclusive, person-centred communication.
- Transformation - We stay curious, embrace change and turn learning into action. We take ownership, pursue excellence and build trust through transparency.
- Nurture - We create emotionally safe spaces, empower confidence and invest in people’s growth. Compassion and presence guide how we work with both colleagues and patients.
Why Join RTN?
- Be part of a growing, mission-driven healthcare organisation
- Play a key role in building secure, reliable and scalable digital systems
- Work across a wide range of technologies and improvement initiatives
- Help shape a well-governed digital environment that supports high-quality care
- Work remotely with flexibility, autonomy and meaningful responsibility
- Contribute to practical, lasting improvements in systems, security and operational efficiency
If you are passionate about well-run systems, secure access, practical problem-solving and continuous improvement, we would welcome your application.
Systems Administrator employer: RTN Mental Health
Contact Detail:
RTN Mental Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Administrator
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant online communities, and attend virtual meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source initiatives that showcase your technical abilities. This not only boosts your portfolio but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for interviews by researching the company and its values. Tailor your responses to reflect how your experience aligns with their mission, especially around security and user management, which are key for a Systems Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Systems Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Systems Administrator role. Highlight your experience with system administration, user management, and security practices. We want to see how your skills align with our mission at RTN Mental Health!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for mental health and how your technical skills can contribute to our goals. Let us know why you’re excited about this opportunity and how you embody our values.
Showcase Your Technical Skills: Be specific about your technical expertise in your application. Mention any relevant certifications or experiences with systems like Microsoft 365 or Azure. We love seeing candidates who can balance security and usability!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at RTN Mental Health!
How to prepare for a job interview at RTN Mental Health
✨Know Your Systems Inside Out
Before the interview, make sure you’re familiar with the systems and technologies mentioned in the job description. Brush up on your knowledge of user provisioning, permissions management, and role-based access controls. Being able to discuss these topics confidently will show that you’re not just a candidate, but a potential asset to their team.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific challenges you faced as a Systems Administrator and how you resolved them. This will demonstrate your troubleshooting abilities and your proactive approach to system administration, which is crucial for the role.
✨Emphasise Your Attention to Detail
Given the importance of security and compliance in this role, be ready to discuss how you ensure accuracy in user access and data governance. Share instances where your meticulous nature helped prevent issues or improved processes. This will resonate well with their values of respect and transformation.
✨Communicate Clearly and Effectively
Since you'll need to explain technical information to non-technical colleagues, practice articulating complex concepts in simple terms. During the interview, focus on clear communication and active listening. This will highlight your ability to collaborate effectively, which is key in a remote working environment.