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- Tasks: Lead the delivery of post-diagnostic services and improve patient care pathways.
- Company: Join RTN Mental Health, a dynamic organisation transforming mental health services in the UK.
- Benefits: Competitive salary, remote work, and the chance to make a real impact.
- Why this job: Shape high-quality services and enhance patient experiences in a collaborative environment.
- Qualifications: Experience in healthcare service delivery and strong leadership skills required.
- Other info: Be part of a fast-growing team dedicated to improving ADHD and autism care.
The predicted salary is between 32000 - 48000 £ per year.
Salary: Circa £40,000 per annum
Location: Remote
Contract Type: 6 Month FTC, Full-time
Start Date: ASAP
About RTN Mental Health
At RTN Mental Health, we’re on a mission to transform the way neurodevelopmental and primary care mental health services are delivered across the UK. As a dynamic and rapidly expanding organisation, we combine clinical excellence with operational innovation to deliver high-quality, person-centred care. Our work focuses particularly on improving access to ADHD and autism services, ensuring individuals receive timely, compassionate and evidence-based support across their diagnostic and post-diagnostic journey.
The Role
We are looking for an experienced and highly organised Post Diagnostic Service Delivery Manager to lead the operational delivery of our post-diagnostic services. This role sits at the heart of the patient journey following diagnosis and is responsible for ensuring that medication titration, prescribing, therapy pathways and follow-up care are delivered efficiently, safely and compassionately.
You will oversee day-to-day service delivery, coordinate multidisciplinary teams, and ensure patients receive timely communication and support throughout their treatment journey. A key focus will be improving systems, reducing waiting times, and ensuring clinicians are supported to deliver the highest standard of care.
Working closely with clinical, operational and communications teams, you will play a vital role in improving patient outcomes and strengthening the effectiveness of our growing service.
Role Responsibilities
- Service Delivery & Patient Pathways
- Oversee the end-to-end delivery of post-diagnostic pathways including medication titration, prescribing, therapies and follow-up care
- Ensure consultation letters, prescriptions and shared care documentation are delivered promptly
- Support a smooth and positive patient experience through clear communication and efficient service coordination
- Maintain empathetic and responsive communication with patients via phone and email
- Operational Coordination
- Manage clinician availability, rotas and capacity planning to optimise appointment access
- Coordinate clinical and administrative workflows to ensure safe, effective service delivery
- Oversee prescription workflows and prescribing processes
- Ensure services run efficiently and meet operational targets
- Team Leadership
- Provide day-to-day leadership and supervision for the multidisciplinary service team
- Support team members through clear communication, feedback and escalation where required
- Define roles, responsibilities and lines of accountability within the service
- Foster a collaborative, supportive and professional team culture
- Complaints & Patient Feedback
- Act as a key point of contact for patient queries, feedback and complaints
- Triage and escalate formal complaints where appropriate
- Track resolution timelines and ensure responses meet service standards
- Use feedback and incident learning to drive service improvements
- Process Improvement & Service Development
- Identify bottlenecks and implement practical solutions to reduce delays
- Use service data and feedback to improve efficiency and patient outcomes
- Work with clinical leaders to strengthen patient-centred pathways
- Support ongoing service development in a growing organisation
- Governance, Reporting & Compliance
- Monitor adherence to CQC standards, safeguarding requirements and GDPR
- Maintain accurate records and audit trails for clinical documentation
- Generate operational reports on appointments, prescribing activity and service performance
- Contribute to governance meetings and quality improvement initiatives
About You
Essential
- Proven experience managing service delivery in healthcare or a related operational setting
- Experience overseeing day-to-day service operations and coordinating across teams
- Experience managing or resolving complaints and turning insights into service improvements
- Demonstrable experience leading and supporting staff
- Strong organisational and time management skills
- Excellent communication skills with the ability to engage with patients, clinicians and stakeholders
- Ability to identify and implement service improvements based on data and feedback
- Strong attention to detail and commitment to high-quality service delivery
- Understanding of safeguarding, information governance and data protection principles
- Comfortable working in a fast-paced, evolving organisation
Desirable
- Experience working within neurodevelopmental, mental health or diagnostic services
- Familiarity with electronic health records or electronic prescribing systems
- Experience working within clinical governance or quality frameworks
- Understanding of CQC regulatory requirements
- Experience working in a scaling healthcare or service organisation
- Qualifications or training in service improvement, project management or leadership
Our Values in Action
Our values sit at the heart of everything we do: Respect at our core, transformation in our actions, nurture in our care.
Respect
We listen with empathy, value lived experience and communicate with honesty and care. We celebrate individuality and practise inclusive, neuroaffirmative communication.
Transformation
We stay curious, embrace change and turn learning into action. We take ownership, pursue excellence and build trust through transparency.
Nurture
We create emotionally safe spaces, empower confidence and invest in people’s growth. Compassion and presence guide how we work with both colleagues and patients.
Why Join RTN?
- Be part of a fast-growing organisation transforming ADHD and autism care
- Help shape high-quality post-diagnostic services for patients across the UK
- Work in a collaborative, values-driven culture
- Have real impact in a role that improves patient experience and service efficiency
If you’re passionate about delivering high-quality services, improving systems, and making a meaningful difference to patient care, we’d love to hear from you.
Post Diagnostic Service Delivery Manager employer: RTN Mental Health
Contact Detail:
RTN Mental Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Diagnostic Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to people in the mental health sector, especially those who work with ADHD and autism services. Attend relevant events or webinars to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching RTN Mental Health thoroughly. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've managed teams or improved service delivery in your previous roles. Highlighting your ability to foster a collaborative environment will resonate well with them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the RTN team and contributing to their mission.
We think you need these skills to ace Post Diagnostic Service Delivery Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing service delivery, especially in healthcare. We want to see how your skills align with our mission at RTN Mental Health!
Showcase Your Communication Skills: Since this role involves a lot of communication with patients and teams, don’t forget to demonstrate your excellent communication skills in your application. Share examples of how you've effectively engaged with stakeholders in the past.
Highlight Your Organisational Skills: We’re looking for someone who can manage multiple tasks efficiently. Use your application to showcase your organisational and time management skills, perhaps by mentioning specific projects or experiences where you excelled.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make a difference in patient care!
How to prepare for a job interview at RTN Mental Health
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Post Diagnostic Service Delivery Manager. Familiarise yourself with the key aspects of service delivery, patient pathways, and operational coordination. This will help you demonstrate your knowledge and show how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Since this role involves leading a multidisciplinary team, be prepared to discuss your leadership style and past experiences. Share specific examples of how you've supported team members, managed conflicts, or improved team dynamics. Highlighting your ability to foster a collaborative culture will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complaints. Think of scenarios where you've successfully resolved issues or implemented improvements based on feedback. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Emphasise Your Commitment to Patient Care
RTN Mental Health values compassionate and person-centred care. Be ready to discuss how you've prioritised patient experience in your previous roles. Share examples of how you've communicated empathetically with patients and ensured they received timely support throughout their treatment journey.