At a Glance
- Tasks: Lead the delivery of post-diagnostic services and improve patient care pathways.
- Company: Join RTN Mental Health, a dynamic organisation transforming mental health services in the UK.
- Benefits: Competitive salary, remote work, and a chance to make a real impact.
- Other info: Be part of a values-driven culture focused on respect, transformation, and nurturing.
- Why this job: Shape high-quality services and enhance patient experiences in a collaborative environment.
- Qualifications: Experience in healthcare service delivery and strong leadership skills required.
The predicted salary is between 32000 - 48000 € per year.
Salary: Circa £40,000 per annum
Location: Remote
Contract Type: 6 Month FTC, Full-time
Start Date: ASAP
About RTN Mental Health
At RTN Mental Health, we're on a mission to transform the way neurodevelopmental and primary care mental health services are delivered across the UK. As a dynamic and rapidly expanding organisation, we combine clinical excellence with operational innovation to deliver high-quality, person-centred care. Our work focuses particularly on improving access to ADHD and autism services, ensuring individuals receive timely, compassionate and evidence-based support across their diagnostic and post-diagnostic journey.
The Role
We are looking for an experienced and highly organised Post Diagnostic Service Delivery Manager to lead the operational delivery of our post-diagnostic services. This role sits at the heart of the patient journey following diagnosis and is responsible for ensuring that medication titration, prescribing, therapy pathways and follow-up care are delivered efficiently, safely and compassionately.
You will oversee day-to-day service delivery, coordinate multidisciplinary teams, and ensure patients receive timely communication and support throughout their treatment journey. A key focus will be improving systems, reducing waiting times, and ensuring clinicians are supported to deliver the highest standard of care.
Working closely with clinical, operational and communications teams, you will play a vital role in improving patient outcomes and strengthening the effectiveness of our growing service.
Role Responsibilities
- Service Delivery & Patient Pathways
- Oversee the end-to-end delivery of post-diagnostic pathways including medication titration, prescribing, therapies and follow-up care
- Ensure consultation letters, prescriptions and shared care documentation are delivered promptly
- Support a smooth and positive patient experience through clear communication and efficient service coordination
- Maintain empathetic and responsive communication with patients via phone and email
- Operational Coordination
- Manage clinician availability, rotas and capacity planning to optimise appointment access
- Coordinate clinical and administrative workflows to ensure safe, effective service delivery
- Oversee prescription workflows and prescribing processes
- Ensure services run efficiently and meet operational targets
- Team Leadership
- Provide day-to-day leadership and supervision for the multidisciplinary service team
- Support team members through clear communication, feedback and escalation where required
- Define roles, responsibilities and lines of accountability within the service
- Foster a collaborative, supportive and professional team culture
- Complaints & Patient Feedback
- Act as a key point of contact for patient queries, feedback and complaints
- Triage and escalate formal complaints where appropriate
- Track resolution timelines and ensure responses meet service standards
- Use feedback and incident learning to drive service improvements
- Process Improvement & Service Development
- Identify bottlenecks and implement practical solutions to reduce delays
- Use service data and feedback to improve efficiency and patient outcomes
- Work with clinical leaders to strengthen patient-centred pathways
- Support ongoing service development in a growing organisation
- Governance, Reporting & Compliance
- Monitor adherence to CQC standards, safeguarding requirements and GDPR
- Maintain accurate records and audit trails for clinical documentation
- Generate operational reports on appointments, prescribing activity and service performance
- Contribute to governance meetings and quality improvement initiatives
About You
Essential
- Proven experience managing service delivery in healthcare or a related operational setting
- Experience overseeing day-to-day service operations and coordinating across teams
- Experience managing or resolving complaints and turning insights into service improvements
- Demonstrable experience leading and supporting staff
- Strong organisational and time management skills
- Excellent communication skills with the ability to engage with patients, clinicians and stakeholders
- Ability to identify and implement service improvements based on data and feedback
- Strong attention to detail and commitment to high-quality service delivery
- Understanding of safeguarding, information governance and data protection principles
- Comfortable working in a fast-paced, evolving organisation
Desirable
- Experience working within neurodevelopmental, mental health or diagnostic services
- Familiarity with electronic health records or electronic prescribing systems
- Experience working within clinical governance or quality frameworks
- Understanding of CQC regulatory requirements
- Experience working in a scaling healthcare or service organisation
- Qualifications or training in service improvement, project management or leadership
Our Values in Action
Our values sit at the heart of everything we do: Respect at our core, transformation in our actions, nurture in our care.
- Respect: We listen with empathy, value lived experience and communicate with honesty and care. We celebrate individuality and practise inclusive, neuroaffirmative communication.
- Transformation: We stay curious, embrace change and turn learning into action. We take ownership, pursue excellence and build trust through transparency.
- Nurture: We create emotionally safe spaces, empower confidence and invest in people's growth. Compassion and presence guide how we work with both colleagues and patients.
Why Join RTN?
- Be part of a fast-growing organisation transforming ADHD and autism care
- Help shape high-quality post-diagnostic services for patients across the UK
- Work in a collaborative, values-driven culture
- Have real impact in a role that improves patient experience and service efficiency
If you're passionate about delivering high-quality services, improving systems, and making a meaningful difference to patient care, we'd love to hear from you.
Post Diagnostic Service Delivery Manager in Portsmouth employer: RTN Mental Health
At RTN Mental Health, we pride ourselves on being a dynamic and rapidly expanding organisation dedicated to transforming mental health services across the UK. Our remote work culture fosters collaboration and innovation, allowing employees to make a meaningful impact in the lives of patients while enjoying opportunities for professional growth and development. With a strong commitment to values such as respect, transformation, and nurture, we create an inclusive environment where every team member is empowered to contribute to high-quality, person-centred care.
StudySmarter Expert Advice🤫
We think this is how you could land Post Diagnostic Service Delivery Manager in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the mental health sector, especially those who work with ADHD and autism services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and patient care. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your passion for improving patient outcomes during interviews. Share specific examples of how you've made a difference in previous roles, especially in operational settings. This will help you stand out!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission at RTN Mental Health.
We think you need these skills to ace Post Diagnostic Service Delivery Manager in Portsmouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Post Diagnostic Service Delivery Manager role. Highlight your relevant experience in healthcare service delivery and operational management, as this will show us you understand what we're looking for.
Showcase Your Communication Skills:Since communication is key in this role, give examples of how you've effectively engaged with patients and teams in the past. We want to see that you can maintain empathetic and responsive communication throughout the patient journey.
Demonstrate Problem-Solving Abilities:We love candidates who can identify bottlenecks and implement solutions. Share specific instances where you've improved processes or resolved complaints, as this aligns perfectly with our mission to enhance patient outcomes.
Apply Through Our Website:Don't forget to submit your application through our website! This helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at RTN Mental Health
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Post Diagnostic Service Delivery Manager. Familiarise yourself with the key aspects of service delivery, patient pathways, and operational coordination. This will help you demonstrate your knowledge and show how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Since this role involves leading a multidisciplinary team, be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any experiences where you've improved team dynamics or resolved conflicts, as this will resonate well with their focus on collaboration and support.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding service improvements and patient feedback. Think of specific scenarios where you've identified bottlenecks or implemented changes that enhanced service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Your Communication Skills
Effective communication is crucial in this role, so be ready to discuss how you engage with patients, clinicians, and stakeholders. Share examples of how you've maintained clear and empathetic communication, especially in challenging situations. This will highlight your ability to foster a positive patient experience.
