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For Companies At a Glance
- Tasks: Join us to transform clinical systems and CRM workflows for better mental health services.
- Company: RTN Mental Health, a mission-driven organisation focused on innovative care.
- Benefits: Remote work, flexible hours, and the chance to make a real impact.
- Other info: Work with a supportive team and enjoy opportunities for personal and professional growth.
- Why this job: Be part of a major digital transformation that enhances mental health support across the UK.
- Qualifications: Experience in business analysis and digital transformation within healthcare is essential.
The predicted salary is between 40000 - 50000 £ per year.
Location: Remote
Contract Type: 9 Months Fixed-Term Contract, Full-time
Start Date: May 2026 preferred
About RTN Mental Health
At RTN Mental Health, we’re transforming the way neurodevelopmental and primary care mental health services are delivered across the UK. We combine clinical excellence with thoughtful innovation to deliver high-quality, person-centred care across NHS partnerships and private services. As we grow, we are building safe, effective and well-governed pathways that make mental health support more accessible, ethical and impactful. Our values sit at the heart of everything we do: Respect at our core, transformation in our actions, nurture in our care.
The Role
We are creating x2 Business Analyst roles to support a major digital transformation programme across RTN Mental Health. Working within the Technical Transformation team, and alongside the Technical Project & Implementation Manager and Systems Administrator, you will focus primarily on one of two areas:
- Role 1: Business Analyst – Clinical Systems
- You will focus on clinical system transformation, including Medicus configuration, clinical workflow design, EPR implementation, clinical safety, DSPT alignment and patient data migration from legacy systems.
- Role 2: Business Analyst – CRM & Growth
- You will focus on CRM transformation, including target CRM configuration, referral pathways, growth workflows, automation, integrations and improved visibility across operational and commercial journeys.
Both roles will lead discovery, gather requirements, document workflows and support the configuration and rollout of systems that are safe, secure, compliant and fit for purpose. You will help bridge the gap between existing frontline knowledge and technical configuration, ensuring RTN moves from manual and fragmented workflows into documented, repeatable and well-controlled digital processes.
Role Responsibilities
- Stakeholder Elicitation
- Conduct workshops and one-to-one interviews with clinicians and other stakeholders to understand current pain points with Semble, Cerebric, HubSpot and related systems.
- Define clear “must-have” functional requirements for Medicus and/or the target CRM.
- Medicus / CRM Configuration & Rollout
- Act as the lead for configuration and implementation of the relevant target system, supported by the Systems Administrator.
- For the Clinical Systems role, this will focus on Medicus and clinical workflows.
- For the CRM & Growth role, this will focus on the target CRM and referral, growth and operational workflows.
- Ensure technical requirements meet clinical safety standards and support safe data migration.
- Process Documentation
- Support the transition from manual, unmanaged workflows to documented, repeatable SOPs within the new digital environment.
- Create clear process documentation that supports consistent ways of working.
- Compliance Integration
- Manage the configuration of workflows to align with NHS DSPT requirements, including 172+ mandatory controls.
- Ensure system design supports information governance, access controls, audit trails and safe data handling.
- Data Migration
- Oversee the migration of patient and operational data into the secure EPR and CRM environment.
- Support data mapping, cleansing and validation to ensure information is transferred safely and accurately.
About You
Business Analyst – Clinical Systems
- Essential
- Experience in business analysis, clinical systems, digital transformation or systems implementation within a healthcare or regulated environment.
- Experience gathering, validating and documenting requirements from clinical stakeholders.
- Experience working with EPR, patient record systems or clinical workflow transformation.
- Experience supporting clinical system transitions, including configuration, rollout, data migration and safe implementation.
- Strong understanding of NHS compliance requirements, including DSPT.
- Ability to produce clear process documentation, SOPs and audit-ready system requirements.
- Strong stakeholder management skills, with excellent attention to detail.
- Desirable
- Experience with Medicus, Semble, Cerebric or similar clinical systems.
- Experience with Clinical Risk Management, including DCB0160.
- Experience designing clinical UAT scripts or supporting safe go-live planning.
- Experience mapping, cleaning or normalising legacy clinical data.
- Experience supporting legacy EHR decommissioning.
- Experience in mental health, neurodevelopmental services or another regulated healthcare environment.
Business Analyst – CRM & Growth
- Essential
- Experience in business analysis, CRM implementation, digital transformation or systems configuration.
- Experience with clinical system transitions and NHS compliance mandates (DSPT).
- Experience with CRM platforms such as HubSpot, Monday.com, Salesforce, Zoho or similar.
- Experience gathering and documenting requirements from operational, commercial or growth stakeholders.
- Experience designing CRM workflows, referral journeys, automation requirements and routing logic.
- Experience supporting CRM integrations with finance, reporting or operational systems.
- Strong process documentation, stakeholder management and attention to detail.
- Desirable
- Experience with HubSpot or similar CRM platforms.
- Experience using iPaaS tools such as Make.com, Zapier or similar.
- Experience with RevOps, finance automation, Xero or invoicing workflows.
- Experience designing workflows that reduce manual data entry.
- Experience creating audit-ready documentation for compliance or governance purposes.
- Experience in healthcare, mental health, neurodevelopmental services or another regulated environment.
Our Values in Action
- Respect
- We listen with empathy, value lived experience and communicate with honesty and care.
- Transformation
- We stay curious, embrace change and turn learning into practical improvement.
- Nurture
- We create safe, supportive environments where people can grow, contribute and do their best work.
Why Join RTN?
- Be part of a growing, mission-driven healthcare organisation.
- Play a key role in a major digital transformation programme.
- Help shape RTN’s clinical systems, CRM workflows and operational infrastructure.
- Work closely with clinical, operational, technical and senior leadership teams.
- Support safer, more efficient and better-governed ways of working.
- Work remotely with autonomy, flexibility and meaningful responsibility.
If you are a practical, detail-focused Business Analyst who can turn complex requirements into clear, safe and effective digital workflows, we would welcome your application.
Business Analyst – Digital Transformation (Clinical Systems / CRM & Growth) in London employer: RTN Mental Health
Contact Detail:
RTN Mental Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst – Digital Transformation (Clinical Systems / CRM & Growth) in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or attend virtual meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your skills align with their mission, especially around digital transformation and clinical systems.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the role of Business Analyst. Keep it concise but impactful—show them why you're the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Business Analyst – Digital Transformation (Clinical Systems / CRM & Growth) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Analyst role. Highlight your experience with clinical systems or CRM implementations, and show how your skills align with our mission at RTN Mental Health.
Showcase Your Experience: When detailing your past roles, focus on specific projects where you’ve led digital transformations or worked with clinical workflows. Use examples that demonstrate your understanding of NHS compliance and stakeholder management.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points for key achievements and ensure your process documentation skills shine through. We love clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our digital transformation journey.
How to prepare for a job interview at RTN Mental Health
✨Know Your Stuff
Before the interview, dive deep into the specifics of clinical systems and CRM platforms. Familiarise yourself with tools like Medicus and HubSpot, and understand their functionalities. This will help you speak confidently about your experience and how it aligns with the role.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've successfully gathered requirements from stakeholders in previous roles. Highlight your ability to conduct workshops and one-on-one interviews, as this is crucial for understanding pain points and defining functional requirements.
✨Document Your Success
Bring along samples of process documentation or SOPs you've created in the past. This will demonstrate your attention to detail and your ability to produce clear, audit-ready documentation, which is essential for the role.
✨Embrace the Values
Familiarise yourself with RTN Mental Health's values: Respect, Transformation, and Nurture. Be ready to discuss how these values resonate with you and how you've embodied them in your previous work experiences.