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For Companies At a Glance
- Tasks: Transform clinical systems and CRM workflows to enhance mental health services.
- Company: Join RTN Mental Health, a mission-driven organisation revolutionising care delivery.
- Benefits: Remote work, flexible hours, and the chance to make a real impact.
- Other info: Collaborate with diverse teams and enjoy excellent career growth opportunities.
- Why this job: Be part of a major digital transformation that improves mental health support across the UK.
- Qualifications: Experience in business analysis, clinical systems, or CRM implementation is essential.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Location: Remote
Contract Type: 9 Months Fixed-Term Contract, Full-time
Start Date: May 2026 preferred
About RTN Mental Health
At RTN Mental Health, we’re transforming the way neurodevelopmental and primary care mental health services are delivered across the UK. We combine clinical excellence with thoughtful innovation to deliver high-quality, person-centred care across NHS partnerships and private services. As we grow, we are building safe, effective and well-governed pathways that make mental health support more accessible, ethical and impactful. Our values sit at the heart of everything we do: Respect at our core, transformation in our actions, nurture in our care.
The Role
We are creating x2 Business Analyst roles to support a major digital transformation programme across RTN Mental Health. Working within the Technical Transformation team, and alongside the Technical Project & Implementation Manager and Systems Administrator, you will focus primarily on one of two areas:
- Role 1: Business Analyst – Clinical Systems
You will focus on clinical system transformation, including Medicus configuration, clinical workflow design, EPR implementation, clinical safety, DSPT alignment and patient data migration from legacy systems.
- Role 2: Business Analyst – CRM & Growth
You will focus on CRM transformation, including target CRM configuration, referral pathways, growth workflows, automation, integrations and improved visibility across operational and commercial journeys.
Both roles will lead discovery, gather requirements, document workflows and support the configuration and rollout of systems that are safe, secure, compliant and fit for purpose. You will help bridge the gap between existing frontline knowledge and technical configuration, ensuring RTN moves from manual and fragmented workflows into documented, repeatable and well-controlled digital processes.
Role Responsibilities
- Stakeholder Elicitation
Conduct workshops and one-to-one interviews with clinicians and other stakeholders to understand current pain points with Semble, Cerebric, HubSpot and related systems. Define clear “must-have” functional requirements for Medicus and/or the target CRM.
- Medicus / CRM Configuration & Rollout
Act as the lead for configuration and implementation of the relevant target system, supported by the Systems Administrator. For the Clinical Systems role, this will focus on Medicus and clinical workflows. For the CRM & Growth role, this will focus on the target CRM and referral, growth and operational workflows. Ensure technical requirements meet clinical safety standards and support safe data migration.
- Process Documentation
Support the transition from manual, unmanaged workflows to documented, repeatable SOPs within the new digital environment. Create clear process documentation that supports consistent ways of working.
- Compliance Integration
Manage the configuration of workflows to align with NHS DSPT requirements, including 172+ mandatory controls. Ensure system design supports information governance, access controls, audit trails and safe data handling.
- Data Migration
Oversee the migration of patient and operational data into the secure EPR and CRM environment. Support data mapping, cleansing and validation to ensure information is transferred safely and accurately.
About You
- Business Analyst – Clinical Systems
Essential
- Experience in business analysis, clinical systems, digital transformation or systems implementation within a healthcare or regulated environment.
- Experience gathering, validating and documenting requirements from clinical stakeholders.
- Experience working with EPR, patient record systems or clinical workflow transformation.
- Experience supporting clinical system transitions, including configuration, rollout, data migration and safe implementation.
- Strong understanding of NHS compliance requirements, including DSPT.
- Ability to produce clear process documentation, SOPs and audit-ready system requirements.
- Strong stakeholder management skills, with excellent attention to detail.
- Business Analyst – CRM & Growth
Essential
- Experience in business analysis, CRM implementation, digital transformation or systems configuration.
- Experience with clinical system transitions and NHS compliance mandates (DSPT).
- Experience with CRM platforms such as HubSpot, Monday.com, Salesforce, Zoho or similar.
- Experience gathering and documenting requirements from operational, commercial or growth stakeholders.
- Experience designing CRM workflows, referral journeys, automation requirements and routing logic.
- Experience supporting CRM integrations with finance, reporting or operational systems.
- Strong process documentation, stakeholder management and attention to detail.
Our Values in Action
- Respect
We listen with empathy, value lived experience and communicate with honesty and care.
- Transformation
We stay curious, embrace change and turn learning into practical improvement.
- Nurture
We create safe, supportive environments where people can grow, contribute and do their best work.
Why Join RTN?
- Be part of a growing, mission-driven healthcare organisation.
- Play a key role in a major digital transformation programme.
- Help shape RTN’s clinical systems, CRM workflows and operational infrastructure.
- Work closely with clinical, operational, technical and senior leadership teams.
- Support safer, more efficient and better-governed ways of working.
- Work remotely with autonomy, flexibility and meaningful responsibility.
If you are a practical, detail-focused Business Analyst who can turn complex requirements into clear, safe and effective digital workflows, we would welcome your application.
Business Analyst - Digital Transformation (Clinical Systems / CRM & Growth) employer: RTN Mental Health
Contact Detail:
RTN Mental Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst - Digital Transformation (Clinical Systems / CRM & Growth)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at RTN Mental Health. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for interviews by diving deep into RTN's values and recent projects. Show us how your skills align with our mission of transforming mental health services. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Structure your responses around Situation, Task, Action, and Result to clearly demonstrate your experience and problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can keep you fresh in our minds. Plus, it shows us you’re proactive and keen!
We think you need these skills to ace Business Analyst - Digital Transformation (Clinical Systems / CRM & Growth)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Analyst role. Highlight your experience with clinical systems or CRM implementations, and don’t forget to mention any relevant projects that showcase your skills in digital transformation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about transforming mental health services and how your background aligns with RTN's mission. Keep it concise but impactful!
Showcase Your Stakeholder Management Skills: In your application, emphasise your experience in stakeholder elicitation and management. Mention specific examples where you’ve successfully gathered requirements or facilitated workshops, as this is key for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at RTN Mental Health!
How to prepare for a job interview at RTN Mental Health
✨Know Your Stuff
Make sure you understand the key responsibilities of the Business Analyst role, especially around clinical systems and CRM transformation. Brush up on your knowledge of Medicus, HubSpot, and NHS compliance requirements like DSPT. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare Real-World Examples
Think of specific instances where you've successfully gathered requirements, managed stakeholders, or led a digital transformation project. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your experience and how it aligns with what RTN Mental Health is looking for.
✨Ask Insightful Questions
Prepare thoughtful questions about the digital transformation programme and how the Business Analyst roles fit into the bigger picture. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values, especially around respect, transformation, and nurture.
✨Showcase Your Soft Skills
Highlight your stakeholder management skills and attention to detail during the interview. These are crucial for the role, so be ready to discuss how you've effectively communicated with different teams and ensured compliance in past projects. This will help you stand out as a candidate who can bridge the gap between technical and clinical needs.