At a Glance
- Tasks: Support customers by solving technical issues and enhancing workflows on Palantir's platforms.
- Company: Join Palantir, a leader in data-driven software solutions with a mission to change the world.
- Benefits: Flexible work options, competitive salary, and opportunities for personal growth.
- Other info: Dynamic team culture that values diverse backgrounds and encourages creativity.
- Why this job: Make a real impact by helping organisations tackle critical challenges with innovative technology.
- Qualifications: Background in STEM or relevant experience; strong problem-solving and communication skills required.
The predicted salary is between 63000 - 77000 £ per year.
A World-Changing Company
Palantir builds the world’s leading software for data-driven decisions and operations.
By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.
The Role
Forward Deployed Enablement Engineers are embedded with centralised customer success teams to maximise the outcomes of our deployed products and workflows across all commercial customers from small-scale start-ups to large enterprises.
This role balances high-level support responsibilities with the development of innovative tooling and infrastructure to scale customer enablement effectively.
You are a resourceful, gritty and adaptable problem solver who is able to work both collaboratively and independently to resolve difficult and nebulous technical issues, as well as work productively with external customers to debug and resolve their problems.
Palantir’s Customer Success team helps our customers build on Palantir’s Foundry & AIP Platforms to drive the workflows that power their most important business outcomes.
In this role, you’ll leverage your problem-solving abilities, creativity, and technical skills to support and guide customer development teams, ensuring they can effectively build and optimise their workflows.
You’ll have the opportunity to gain rare insight into and contribute to some of the world’s most important industries and institutions.
Every day at Palantir is different: we’re constantly evolving to better respond to customer needs, and you will have the opportunity to contribute your creativity and problem-solving to internal processes and tools that define how we deliver business value to the customer with increasing efficacy and efficiency.
Every Palantirian is encouraged to play to their personal strengths, so there is no "one size fits all" approach to engineering at Palantir.
The scope of this role is intentionally broad so that people can find their strengths and grow in a way that excites them.
- No two days are the same, but as a Forward Deployed Enablement Engineer you can expect to:
- Respond to and triage incoming support requests from both internal and external teams.
- Provide guidance to customer engineers and unblock their workflows on Palantir’s platform.
- Build with Foundry and AIP to enhance enablement operations and use your creativity to solve novel problems that deliver more value to internal and external stakeholders.
- Collaborate with our Product Development teams to tackle workflow problems, resolve product issues, and inform product improvements.
- Partner with Business teams to understand and meet customer needs.
- Participate in a 24/7 on-call rotation responsible for coordinating responses to critical customer-facing incidents.
- Take ownership as the first responder when things go wrong.
Even if a problem is outside your area of expertise, you make the first move to fix it and pull in the necessary expertise to get the job done.
- What We Value
- Ability to continuously learn and work independently, making decisions with minimal supervision.
- Excellent written and verbal communication skills, capable of interacting effectively with both technical and non-technical stakeholders.
- Strong creative problem solving skills.
- Comfortable working in a rapidly changing environment with dynamic objectives and iteration with users.
- Proficiency with one or more programming languages or data engineering frameworks, such as Python, SQL, Spark, Java, C++, Type Script/Java Script, or similar.
- What We Require
- Background in Data Science, Computer Science, Engineering or STEM
- OR equivalent relevant practical experience in a technical or engineering role.
Our team has people from a variety of backgrounds—people who studied computer science, sales, psychology, or went to a bootcamp; people who joined Palantir right after university; and people who joined our team after switching industries.
We value skills and mindset over a specific educational background.
We are committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability.
If you need an accommodation for the application or hiring process, please reach out and let us know how we can help.
In keeping consistent with Palantir’s values and culture, we believe employees are "better together" and in-person work affords the opportunity for more creative outcomes.
Therefore, we encourage employees to work from our offices to foster connectivity and innovation.
Many teams do offer hybrid options (WFH a day or two a week), allowing our employees to strike the right trade-off for their personal productivity.
Based on business need, there are a few roles that allow for "Remote" work on an exceptional basis.
If you are applying for one of these roles, you must work from the city and or country in which you are employed.
If the posting is specified as Onsite, you are required to work from an office.
Please note that you will never be asked to submit a payment or share financial information to participate in our interview process.
If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the individual and consider reporting them to the relevant authorities, such as the US FBI Internet Crime Complaint Center (IC3).
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Customer Success Enablement Engineer (Forward‑Deployed) employer: RTL2 Fernsehen GmbH & Co. KG
At Claroty, we prioritise our employees' well-being and professional growth, fostering a culture that embodies our core values of People First and Customer Obsession. As a Great Place to Work® certified company, we offer a dynamic environment in New York City where innovation thrives, and employees are empowered to excel in their roles as Technical Account Managers. With opportunities for continuous learning and collaboration with industry leaders, Claroty stands out as an exceptional employer committed to making a meaningful impact in the field of cyber-physical systems protection.
Contact Details:
RTL2 Fernsehen GmbH & Co. KG Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Enablement Engineer (Forward‑Deployed)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RTL2 Fernsehen GmbH & Co. KG. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RTL2 Fernsehen GmbH & Co. KG before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Enablement Engineer (Forward‑Deployed)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RTL2 Fernsehen GmbH & Co. KG:Your cover letter is your chance to shine! Tell us why you want to work at RTL2 Fernsehen GmbH & Co. KG specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RTL2 Fernsehen GmbH & Co. KG!
How to prepare for a job interview at RTL2 Fernsehen GmbH & Co. KG
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
