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- Tasks: Lead a dynamic IT support team and ensure smooth daily operations.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Make a real difference by solving tech issues and supporting your colleagues.
- Qualifications: 5+ years in IT support, strong leadership, and troubleshooting skills required.
- Other info: Great chance to enhance your career in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Main daily duties include:
- Overseeing the daily helpdesk function via our ticketing system.
- Responsibility for supervising team members to ensure daily SLAs are met.
- Providing 2/3-line technical support for office-based staff and our site-based users.
- Providing support to Specialist systems (COINS, Causeway Estimating, MCS, Weighsoft, Command Alkon, AutoCAD, Leica).
- Respond to and log helpdesk enquiries in a timely manner and provide fixes for our desktop & laptop hardware and software applications.
- Adherence to IT Policy and SLAs.
- Escalating support calls both internally and to external suppliers, where required, and managing this through to resolution.
- Assist with the provision of site setups, from design to production.
- Assist with the provision of mobile phones and associated accessories.
- Active directory account management (including starters/leavers).
- Morning operations (Checking Backups (Veeam) and IT systems).
- Managing projects as allocated by the IT Manager.
- Providing technical support to projects as needed.
- Server maintenance and administration (MS Windows 2012 and 2016) including updates.
- Ensuring the smooth operation of IT systems (Exchange 365, Manage Engine Service Desk Plus, Mimecast, Webroot, Websense).
- Providing support to all Network Infrastructure (SDWAN, HP Aruba Switches, Ubiquiti Wireless systems).
- Providing cover for the helpdesk, as and when required (out of shift, holidays, etc.).
- Maintain and improve departmental documentation.
Qualities and Capabilities:
- Believe in and uphold our company values.
- Experience of leading IT Support Technicians.
- Working knowledge of MS Office products including Access and SharePoint.
- Network knowledge and troubleshooting skills with LAN, WAN, VPN, TCP/IP, DNS.
- Strong interpersonal skills and ability to build rapport.
- At least 5 years' experience in an IT support/service function role.
- Educated to a minimum of Level 3.
- Inquisitive mindset and willingness to ask questions and challenge current processes in the pursuit of improvement.
- Full Driving Licence and own car.
- Right to Work in the UK.
IT Support Supervisor in Sevenoaks employer: RTL Group Ltd
Contact Detail:
RTL Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Supervisor in Sevenoaks
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This is a great way to demonstrate your technical expertise and problem-solving abilities to potential employers.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer service challenges. The more prepared you are, the more confident you'll feel when it comes time to impress the hiring manager.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace IT Support Supervisor in Sevenoaks
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with the systems we use like Exchange 365 and AutoCAD. We want to see how you can fit into our team!
Show Off Your Soft Skills: Don’t just focus on technical skills; let us know about your interpersonal skills too! Mention any experiences where you've built rapport with colleagues or resolved conflicts. We value teamwork and communication just as much as technical know-how.
Be Specific in Your Cover Letter: In your cover letter, be specific about why you want to join us at StudySmarter. Share examples of how you've met SLAs or led a team in the past. This helps us see your passion and how you align with our company values.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at RTL Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on the specific systems mentioned in the job description, like COINS and AutoCAD. Being able to discuss your experience with these tools will show that you're not just a generalist but someone who can hit the ground running.
✨Showcase Your Leadership Skills
As an IT Support Supervisor, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you ensured SLAs were met and how you handled any challenges. This will demonstrate your capability to lead effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like how you'd handle a major system outage or a difficult team member. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Problem-Solving Mindset
The role requires an inquisitive mindset and a willingness to improve processes. Be prepared to discuss times when you've identified issues and implemented solutions. This shows that you're proactive and committed to enhancing the IT support function.
