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- Tasks: Provide IT support for specialist software and manage helpdesk enquiries.
- Company: Join a dynamic team focused on innovative IT solutions.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference in IT support while developing your skills.
- Qualifications: 3 years of IT support experience and strong customer service skills.
- Other info: Enjoy a flexible work environment with a focus on improvement.
Key Tasks and Responsibilities:
- Providing support to Specialist software’s (Bluebeam, Autodesk Suite (AutoCAD LT, Civil 3D, Revit).
- Respond to and log helpdesk enquiries in a timely manner and provide fixes for our desktop/laptop hardware and software applications.
- Escalating to 3rd line support (both internally and to external suppliers) where required and managing this through to resolution.
- Provision of site setups.
- Provision of mobile phones and associated accessories.
- Active directory account management (including starters/leavers).
- Providing support to all Sites Network Infrastructure (Starlink, Netgear Orbi and UniFi/Ubiquiti Wireless systems).
- Providing cover for the helpdesk, as and when required (out of shift, holidays, etc.).
- Maintain and Improve Departmental documentation.
This is a full-time position, Monday to Friday 9 hours a day, flexible between 7am-6pm dependent on which site you will be visiting. Competitive salary dependant on experience.
Qualities and Capabilities Required:
- Believe in and uphold our company values.
- Minimum of 3 years’ practical experience in an IT support/service function role.
- Working knowledge of MS Office products including SharePoint.
- Demonstrable customer service-oriented skills.
- Comfortable working at height (ladders etc.).
- Full Driving License and own car.
- Right to Work in UK documentation.
- Inquisitive mindset and willingness to ask questions and challenge current process in the pursuit of improvement.
It Support Engineer employer: RTL Group Ltd
Contact Detail:
RTL Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Support Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend IT meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can refer you to someone looking for an IT Support Engineer.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, especially those involving software like Bluebeam or Autodesk. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle helpdesk enquiries or troubleshoot hardware issues. We recommend role-playing with a friend to build confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our company. So, hit that apply button and let’s get you started on your journey!
We think you need these skills to ace It Support Engineer
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand the key tasks and responsibilities, so tailor your application to highlight your relevant experience.
Show Off Your Skills: When writing your application, don’t hold back on showcasing your IT support skills! Mention your experience with software like Bluebeam and Autodesk Suite, as well as your customer service abilities. We love seeing how you can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff without unnecessary fluff.
Apply Through Our Website: Finally, make sure to apply through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at RTL Group Ltd
✨Know Your Software
Make sure you brush up on the specialist software mentioned in the job description, like Bluebeam and the Autodesk Suite. Familiarise yourself with their functionalities and be ready to discuss how you've used them in past roles.
✨Demonstrate Customer Service Skills
Since this role requires strong customer service skills, think of examples where you've successfully resolved issues for users. Be prepared to share specific scenarios that highlight your ability to communicate effectively and provide solutions.
✨Understand Helpdesk Operations
Get a good grasp of helpdesk processes, including logging enquiries and escalating issues. You might want to prepare a few questions about their current systems and how they manage support tickets to show your interest and understanding.
✨Show Your Inquisitive Mindset
The company values an inquisitive mindset, so come ready to discuss how you've challenged processes in the past. Think of examples where your curiosity led to improvements or efficiencies in your previous roles.
