Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide helpdesk support and manage desktop and laptop applications.
- Company: Leading technology service provider in the UK.
- Benefits: Competitive salary, flexible working hours, and supportive team environment.
- Why this job: Join a dynamic team and enhance your IT skills while helping others.
- Qualifications: 3+ years of IT support experience and excellent customer service skills.
- Other info: Must hold a full driving licence and have the right to work in the UK.
The predicted salary is between 36000 - 60000 £ per year.
A technology service provider in the United Kingdom is looking for an IT Support Specialist to provide helpdesk support and manage desktop and laptop applications. The ideal candidate will have over 3 years of experience in IT support and strong customer service skills. This full-time position offers a competitive salary and flexible working hours. You must hold a full driving license and have the right to work in the UK.
IT Field & Helpdesk Engineer employer: RTL Group Ltd
Contact Detail:
RTL Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field & Helpdesk Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Support Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Ace that interview! Prepare by researching common IT support scenarios and practice your responses. We all know that strong customer service skills are key, so be ready to showcase how you've handled tricky situations in the past.
✨Tip Number 3
Show off your tech skills! When you get the chance, demonstrate your knowledge of desktop and laptop applications during interviews. Bring examples of how you've solved problems or improved processes in previous roles.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the latest IT Support Specialist positions. Plus, it shows you're serious about joining our team!
We think you need these skills to ace IT Field & Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and customer service skills. We want to see how your background aligns with the role of an IT Support Specialist, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your experience makes you the perfect fit for our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who can think on their feet and provide excellent helpdesk support, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at RTL Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to desktop and laptop applications. Be prepared to discuss specific software and tools you've used in previous roles, as well as any troubleshooting techniques that have worked for you.
✨Show Off Your Customer Service Skills
Since this role requires strong customer service skills, think of examples from your past experiences where you successfully resolved a customer's issue. Practise explaining these scenarios clearly, highlighting your communication skills and empathy.
✨Prepare for Common IT Support Questions
Anticipate questions that might come up during the interview, such as how you would handle a difficult customer or a technical problem you couldn't solve immediately. Prepare structured answers using the STAR method (Situation, Task, Action, Result) to showcase your problem-solving abilities.
✨Understand the Company Culture
Research the technology service provider's values and culture. This will help you tailor your responses to align with their expectations and show that you're genuinely interested in being part of their team. Mentioning specific aspects of their culture during the interview can really make you stand out.
