Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support for specialist software and manage helpdesk enquiries.
- Company: Join a dynamic team focused on innovation and customer service.
- Benefits: Flexible hours, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference by solving tech issues and supporting your team.
- Qualifications: 3+ years in IT support, strong customer service skills, and a full driving licence.
- Other info: Enjoy a collaborative environment with room for improvement and learning.
The predicted salary is between 36000 - 60000 £ per year.
Key Tasks and Responsibilities:
- Providing support to Specialist software's (Bluebeam, Autodesk Suite (AutoCAD LT, Civil 3D, Revit)).
- Respond to and log helpdesk enquiries in a timely manner and provide fixes for our desktop/laptop hardware and software applications.
- Escalating to 3rd line support (both internally and to external suppliers) where required and managing this through to resolution.
- Provision of site setups.
- Provision of mobile phones and associated accessories.
- Active directory account management (including starters/leavers).
- Providing support to all Sites Network Infrastructure (Starlink, Netgear Orbi and UniFi/Ubiquiti Wireless systems).
- Providing cover for the helpdesk, as and when required (out of shift, holidays, etc.).
- Maintain and Improve Departmental documentation.
This is a full-time position, Monday to Friday 9 hours a day, flexible between 7am-6pm dependent on which site you will be visiting. Competitive salary dependant on experience.
Qualities and Capabilities Required:
- Believe in and uphold our company values.
- Minimum of 3 years' practical experience in an IT support/service function role.
- Working knowledge of MS Office products including SharePoint.
- Demonstrable customer service-oriented skills.
- Comfortable working at height (ladders etc.).
- Full Driving License and own car.
- Right to Work in UK documentation.
- Inquisitive mindset and willingness to ask questions and challenge current process in the pursuit of improvement.
IT Support Site Based in Dartford employer: RTL Group Ltd
Contact Detail:
RTL Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Site Based in Dartford
✨Tip Number 1
Network like a pro! Attend industry meetups or local tech events to connect with potential employers. We all know that sometimes it’s not just what you know, but who you know that can land you the job.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your IT support projects or any relevant work you've done. This gives us a tangible way to see what you can bring to the table beyond just your CV.
✨Tip Number 3
Prepare for the interview like it’s the final boss level! Research the company and its values, and be ready to discuss how your experience aligns with their needs. We want to see your passion for IT support shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace IT Support Site Based in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the specific software and tools mentioned in the job description, like Bluebeam and Autodesk Suite. We want to see how your skills match what we're looking for!
Show Off Your Customer Service Skills: Since this role is all about helping others, don’t forget to include examples of your customer service experience. We love candidates who can demonstrate their ability to support users effectively.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at RTL Group Ltd
✨Know Your Software
Make sure you brush up on the specialist software mentioned in the job description, like Bluebeam and the Autodesk Suite. Familiarise yourself with their features and common issues users face, so you can confidently discuss how you've tackled similar challenges in the past.
✨Demonstrate Customer Service Skills
Since this role requires strong customer service skills, think of examples where you've gone above and beyond to help a user. Be ready to share specific situations where your support made a difference, showing that you understand the importance of user satisfaction.
✨Prepare for Technical Questions
Expect technical questions related to desktop/laptop hardware and software applications. Brush up on troubleshooting techniques and be prepared to explain your thought process when resolving issues. This will show your analytical skills and practical experience.
✨Show Your Inquisitive Mindset
The company values an inquisitive mindset, so come prepared with questions about their processes or tools. This not only shows your interest in the role but also your willingness to challenge the status quo and contribute to improvements within the team.
